I special ordered * box meals, with upgrades on all of them that I personally took the...
GetHuman2027730's customer service issue with Taco Bell from January 2019
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The issue in GetHuman2027730's own words
I special ordered * box meals, with upgrades on all of them that I personally took the time to order and customize on the app, and nothing was customized or upgraded! Also, I ordered through the app and had to correct it because the first order had a happy hour drink that was not ordered during happy order. So, I edited the original order to remove the drink and my **%off coupon was automatically removed and is no longer even Aavailable. I didn’t remove it. So I had to pay **%more than I should have in the first place and all the upgrades were paid for and ignored by staff. I would like to take my receipt and get the exact items ordered and paid for for free on a different occasion. After driving for an hour to get food(I live in the middle of nowhere), I don’t want to get out again tonight. I will eat the loss of the **%. But could I at least get the correct meal on a later date? My kids will not eat half of what we do have. But at least they can eat the hard and soft tacos for now. Everything else is going in the trash. That’s why I custom ordered it through the app, so that it wouldn’t be a burden on the cashier to tell them all the extras like: swapping hard cinnamon twists for nachos and adding all the upgrades to every item in all * boxes. Instead of $* boxes, mine were around $* or $* each. I didn’t mind to pay more for what would be eaten. Now I’m just aggravated that it was pointless and time consuming for no reason. Thank you.
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