I special ordered * box meals, with upgrades on all of them that I personally took the...

GetHuman2027730's customer service issue with Taco Bell from January 2019

4 views
 | 
942 similar
 | 
0 following
Help with my Taco Bell issue
Next: our robot will wait on hold for GetHuman2027730 to get a Taco Bell rep on the line!
Always use the GetHuman Phone tocall Taco Bell. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2027730's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman2027730's own words
I special ordered * box meals, with upgrades on all of them that I personally took the time to order and customize on the app, and nothing was customized or upgraded! Also, I ordered through the app and had to correct it because the first order had a happy hour drink that was not ordered during happy order. So, I edited the original order to remove the drink and my **%off coupon was automatically removed and is no longer even Aavailable. I didn’t remove it. So I had to pay **%more than I should have in the first place and all the upgrades were paid for and ignored by staff. I would like to take my receipt and get the exact items ordered and paid for for free on a different occasion. After driving for an hour to get food(I live in the middle of nowhere), I don’t want to get out again tonight. I will eat the loss of the **%. But could I at least get the correct meal on a later date? My kids will not eat half of what we do have. But at least they can eat the hard and soft tacos for now. Everything else is going in the trash. That’s why I custom ordered it through the app, so that it wouldn’t be a burden on the cashier to tell them all the extras like: swapping hard cinnamon twists for nachos and adding all the upgrades to every item in all * boxes. Instead of $* boxes, mine were around $* or $* each. I didn’t mind to pay more for what would be eaten. Now I’m just aggravated that it was pointless and time consuming for no reason. Thank you.
GetHuman2027730 did not yet indicate what Taco Bell should do to make this right.
I have an issue with Taco Bell too
How GetHuman2027730 fixed the problem
We are waiting for GetHuman2027730 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Taco Bell's attention and get better help faster. Tap below to get started.
Having Taco Bell issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2027730 fixes it.
This email address isn't valid

Taco Bell

Customer service issue
Reported by GetHuman2027730
Jan 24th, 2019 - 3 mons ago
I have an issue with Taco Bell too
Not resolved
Seen by 4 customers so far
Similar issue to 942 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email
Phone Number
Name
Home and Billing Address
Address of Taco Bell
Manager of Taco Bell
Employee Name
Timeline
GetHuman2027730 started working on this issue
Jan 24th 3:15am