Taco Bell Customer Service Issues

Hello Taco Bell, I recently bought a gift card to take part in the $10 gift card + bonus $5 offer. However, when I tried to use the bonus gift card to pay for my order through the mobile app, I received an error message: "Uh oh! We're unable to process your order! authorizeGiftCardFailed". I tried using my other gift card but encountered the same error. I resorted to using my credit card in-store to satisfy my Taco Bell craving. Despite subsequent attempts, the mobile order errors persist when using the gift cards. Both the bonus and non-bonus gift cards fail to work for payment. As the bonus gift card's expiration date approaches (12/24), and I have been unable to use any of the gift card value, I am disappointed. Could I please request a refund for the gift card purchase since none of the value has been utilized after multiple unsuccessful attempts? Thank you. Gift card confirmation # Z9ZXNZM1AXT0

I made an online order today, December 13, [redacted], at 12:18 pm for a pickup at the Fairfield, CA location. I arrived at Taco Bell at 12:25 pm, but they claimed they had no notification of my order despite seeing the charge on my bank statement. I couldn't reorder as I was on a tight lunch break and had no extra time to spare since that's why I placed the online order. They didn't receive any confirmation until 1:15 pm, an hour after I ordered. I didn't get my meal because they said the order wasn't in their system, yet I got charged. I'm requesting a full refund for this order.

Today, I visited a Taco Bell located on the [redacted] block of Interstate 35 & Walters Ave. in San Antonio, TX. I ordered the $5.00 box special for lunch. Despite arriving first, I noticed people behind me were receiving their orders before me. When I inquired about this, the cashier couldn't provide an explanation. I decided to ask for a refund, and the cashier seemed unbothered, diverting her attention to other tasks. Eventually, after some persistence, I received my money back. This experience caused me to waste time, fuel, and ultimately return to work without having my lunch, making me late and unsatisfied. I am disappointed by the service I received from this Taco Bell location and am unsure if I will return or recommend it to others.

I recently visited your location at [redacted] Groveport Rd in Obetz, Ohio [redacted] and had a disappointing experience in the drive-thru. The young woman who took our two separate orders was extremely rude and seemed uninterested. Unfortunately, when we received our party pack of Doritos Locos Tacos, almost all of them were broken and mixed together. The chicken tacos from the other order were lukewarm and didn't taste fresh. In addition, we received a crunchy taco instead of the soft one that was requested in one of the combos. The woman who took our orders was snappy and disrespectful, making me feel rushed and uncomfortable. When I inquired about wild cherry Pepsi, her response was abrupt and impolite. This experience has left me questioning whether I will return to Taco Bell in the future.

I recently visited Taco Bell at [redacted] Ecourse Rd in Taylor, Michigan at 10 pm. I frequent this location three times a week due to its proximity to my work and home. However, almost every visit through the drive-thru ends with an issue. During my last visit, I received the wrong order twice. I usually do not complain, but this has become a recurring problem. I wanted to bring this to your attention as it is frustrating to pay for something and not receive the correct items. Despite having names of the employees, I am not looking to get anyone in trouble. The orders have been consistently wrong, making me wonder if there is a misunderstanding or issue specific to my orders. I would appreciate it if this matter could be addressed, as I am disappointed with the service and hesitant to return until it is resolved.

I really miss the Blackjack Taco. It was my favorite item on your menu. Please consider bringing back the pepper jack sauce even if it's just as a side. I'd love to order regular tacos with sides of the pepper jack sauce like I do with the avocado ranch. Perhaps renaming it the Pepper Jack Taco with a more familiar shell could make it more popular. Pepper jack flavor is currently very trendy, and this could bring you a lot of business. I believe if you repackage and rebrand it, people will love it as much as I did. Thank you for considering this suggestion!

Hello, I visited Taco Bell on 12/16/[redacted] to pick up lunch for my wife. I brought a list to ensure the order was correct. However, upon reviewing my notes, I discovered that the order was wrong. I asked for a bean and cheese burrito with sour cream and no onions, but the cashier, Jordan H, mistakenly added beef and extra beef. This mistake was noticed when my wife realized the burrito had beef. She didn't eat it as she doesn't like beef on her bean burrito. My order for a Beef XXL GSB was incorrect as well, as I didn't want a combo meal but didn't specify it at the time. Additionally, on another visit, my wife and mother were informed that the lobby was closed and directed to the drive-thru. However, by the time they got there, the drive-thru was closed too. This happened at Taco Bell [redacted] on [redacted] Pine Street, Abilene, TX [redacted]. I'm unsure how to address these mistakes and inconveniences. I would appreciate some assistance in resolving these issues. Thank you, Eric C. Butler

Upon arriving at the drive-through at 6:15 p.m., we were greeted by the employee at the speaker. We tried to place an order but felt rushed and were repeatedly cut off. The cashier was not attentive, and our order was completely wrong. We ordered specific items and quantities, but were charged for more than we received. The total was $72.29 instead of the correct amount of $28.52. It took almost an hour from the time we ordered to reach the window to pay. The cashier hastily took our payment without addressing our concerns about the incorrect order. Inside, we waited for nearly 20 minutes before any staff acknowledged us. The food we received was cold, soggy, and inedible. When I asked to speak to a manager, I was told there was no one else to assist me and was hung up on. Despite multiple attempts, I have not been able to resolve this issue or receive a refund.

I work as an overnight CSM at Walmart in the same shopping center in Tallahassee, Florida. On December 20th, between 1:50 am and 1:53 am, I visited the drive-thru during my 15-minute break. Despite waiting, no one attended to me at the speaker. I later moved behind a red car at the window, which delayed further. When they eventually left, I approached the window at 2:04 am, but the manager claimed they were closed at 2:00 am. Even after explaining I had been there since around 1:53 am, he was rude, insisting I wasn't and declined to take my order. I would appreciate it if someone could investigate, review the CCTV footage, and possibly provide compensation for the poor service. My car is a black [redacted] Ford Fusion, and the incident occurred at the Taco Bell drive-thru located at [redacted] W Tennessee St, Tallahassee, FL [redacted]. I left Walmart's parking lot at [redacted] W Tennessee St around 1:50 am, and the short distance to Taco Bell indicates that my order might have been disregarded due to hasty closure.

My favorite Taco Bell in Colleyville, Texas, on Precinct Line Road was a big disappointment today around 11:25 a.m., just before the lunch rush. I have visited this location several times and they have always been great. However, today, I was surprised to find my taco scattered and loose in the bag, and my burritos were hard and soggy. I was too upset to go back inside and potentially hurt their feelings, so I didn't return the order. I'm not sure what went wrong, but the person putting the meals in the bag should be informed of the issue. I saw a young man handling the bags, but I'm uncertain if the problem stemmed from the drive-thru staff. It's not up to standard for a fast-food restaurant. I used to work in restaurants, and we were always reminded to ensure orders were correct before handing them out. It might have been an accident, but when I placed my order, the woman at the speaker seemed a bit off. I just wanted to share this feedback since I prefer not to cause any harm. I also noticed that the usual great workers weren't present today. I hope they can maintain their high standards because I've never had an issue with them before.

Please ensure that the food is not left out for too long in the warmer. I understand it can get very busy and a lot of burritos need to be made, but they end up becoming hard and unpleasant. When I received my order, I placed the bag properly on the car seat, and it did not tip over. However, the taco shell was broken, and the meat and cheese were scattered inside the bag. Even the burritos, although wrapped, were not tightly secured. It was not particularly busy, so there is no excuse for this. I have always enjoyed this place, but to improve, employees should be reminded to check that everything is wrapped correctly and not left out for too long. Usually, the tacos and burritos are hot and fresh, but this time they were not up to standard.

I recently visited a drive-thru wearing my Texas Rangers cap. The girl working there reminded me of someone I saw at a few Rangers games last summer. I couldn't help but wonder if there was a connection. Strangely, this time my taco came out of the wrapper with the meat and cheese scattered in the bag. I'm not making any accusations, but it felt deliberate. Next time, I will speak to a manager if there are any issues. It's rare, but sometimes employees may harbor ill feelings from past encounters and act inappropriately. This may not have been the case for me, but it's something to be aware of when interacting with drive-thru workers.

I placed an order for 3 beef and bean burritos without red sauce, 1 nacho chip with an additional cheese sauce, and 2 soft tacos. However, what I received was 3 beefy frito burritos, and the nacho chips were missing. The 2 soft tacos were correct. I ended up using the cheese sauce with the soft tacos. To rectify the situation, I would like to request the following amended order: 3 beef and bean burritos without red sauce, 2 bags of nacho chips, a total of 4 cheese sauces, 2 soft tacos, and 2 apple empanadas as a gesture of goodwill due to the inconvenience of my experience. I attempted to contact the store at [redacted] multiple times but couldn't reach anyone. I value the usual service I receive and spend approximately $60 a week across 3 visits. The store number is [redacted] located at [redacted] N. Broadway St., Knox, TN [redacted]. The cashier, Devin B, seemed new and may have needed more training as the store appeared understaffed. The incident occurred on December 23, [redacted], at 1:03 PM, and the order number is [redacted]. Thank you.

Hello, my name is Mr. T. I am hoping to bring attention to the Taco Bell locations in Northern Virginia, specifically Stafford, Manassas, and Warrenton. I have noticed issues with the management at these locations, with individuals being promoted to assistant manager positions based on personal relationships rather than qualifications. The location on Sudley Manor Drive in Manassas has been particularly problematic, with my orders consistently being incorrect and encountering unprofessional behavior from the staff when addressing these errors. I am considering taking my concerns to social media to highlight these issues.

I purchased e-gift cards for a party I was hosting. I activated them after receiving them via email - $40 in 4 cards of $10 each with 4 bonus cards of $5 each on December 17 or 18, knowing they expired on the 24th. They were invalid when I tried to use them, showing as "authorized" in the app but "invalid" online. I contacted Taco Bell support, who promised to assist within 72 hours. After no response or callback, I reached out via email but received no reply. Even after calling again, I was only given a pamphlet with instructions to resolve the issue. I have experience with computers and tried the steps in the pamphlet, but none worked. It's now past the expiration date, and I'm owed $40. This is my first formal complaint at 48 years old. This situation feels like fraud. Thank you for your time. Sincerely, Angela Mendez. Confirmation #XARNQENA592A. Case #[redacted]6.

I purchased e-gift cards for a party I was hosting. I activated them after receiving them via email. I bought $40 worth, which included 4 cards at $10 each with 4 bonus cards at $5 each. They were set to expire on the 24th of December. When I tried to use them, they were showing as "unauthorized" on the app and invalid on the website. I reached out to Taco Bell support and was promised a resolution within 72 hours, but got no response from them. After following up with an email, I still didn't hear back. When I called again, I was put on hold for 2 hours, but finally got through. They provided a pamphlet with instructions on how to resolve the issue and gave me a case number. Despite following the steps in the pamphlet, nothing worked. It's now past the expiration date, and I am out $40. This is my first written complaint, and I am frustrated. Thank you for your attention to this matter. Sincerely, Angela M.

I purchased e-gift cards for a party I was hosting and activated them via email (4 cards of $10 each with 4 bonus cards of $5 each) on December 17th or 18th, knowing they expired on the 24th. However, the cards were not valid, showing as "unauthorized" on the app and invalid on the website. Despite contacting Taco Bell support, who promised assistance within 72 hours, I received no response or case number. Following up with an email to support also did not yield any results. After calling again post the 72-hour period and enduring a 2-hour hold time, I was only provided a pamphlet on how to resolve the issue and given a case number. As someone who works with computers, I had already attempted the solutions in the pamphlet, all of which failed. It is now past the expiration date, and I am owed $40. This is my first formal complaint at 48 years old, but this feels like blatant fraud. I have included my confirmation number and case number for your reference. Thank you for your attention. Sincerely, Angela M. Cell [redacted] Email [redacted] Confirmation #XARNQENA592A Case #[redacted]6 A refund of my money is necessary.

I visited Taco Bell in Thomson, GA, [redacted], for lunch. I placed an order for a taco salad in the drive-thru with only 2 cars ahead of me. However, it took 30 minutes to get to the window, so I went inside. The manager, with a rude tone, asked, "What do you want?" I requested my taco salad, but she continued chatting with the confused drive-thru employee. I mentioned I had been waiting for about 30-35 minutes and should get it for free. The manager replied, "I am sorry, but we are busy. Nothing is free, and you can't get anything from Bob." It turns out Bob is my manager at Discount Automotive in Thomson, and the Taco Bell manager, Tursaka, used to be our customer. She made me wait due to personal issues with my manager. Despite being a long-time Taco Bell customer, being treated disrespectfully because of her grudge is unfair. I hope for a resolution and improved customer service.

On 12/24/18, I visited Taco Bell in Freeland, MI and purchased a $29.11 gift/credit card for Rolled Chicken Tacos. Despite confirming with the cashier that they were still selling them, they had actually been discontinued the next day on 12/26/18 when I returned, and I couldn't get a refund for the remaining $20.77. The customer service was disappointing, leading my wife to vow never to return and to inform others in Freeland. Attempts to reach out through Tell the Bell or phone calls were unsuccessful. While the Assistant Manager at TB Freeland was polite, they couldn't resolve the issue. If my gift card isn't refunded, I'll stop patronizing Taco Bell and will escalate this matter to YUM CEOs. I don't anticipate a resolution from Taco Bell, so I plan to donate the remaining balance to a homeless person and cease my business with them. It's puzzling why Taco Bell would discontinue popular items and risk alienating their customers, especially when compared to companies like Amazon. Their approach to customer service should be more akin to Amazon's CEO who values customer satisfaction. My attempts to submit my complaint through their website have been unsuccessful. Thank you, Michael T.

A few days ago, we ordered 10 Soft Taco Supremes without sour cream. The tacos were made incorrectly, and we filed a complaint with the manager who mentioned noting it in the customer complaint log. When we called to ensure the replacement order was ready, manager Shane denied it. When I inquired about the complaint log, Shane dodged the question. Despite our visit later, Shane's unhelpful and indifferent behavior persisted, making the interaction unpleasant. Shane's condescending tone and refusal to address the issue were offensive. We are regular customers, but this experience may lead us to reconsider. I hope for a call back and a solution to replace the incorrect part of our order. If the general manager, Ernest, exhibits the same demeanor as Shane, I may request assistance from corporate. Treating customers disrespectfully is not appreciated, particularly during the holiday season. Thank you for your attention.