I first spoke to Travis who was exceptionally rude to me in that he would NOT tell me w...

GetHuman-danamhaa's customer service issue with Taco Bell from November 2018

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The issue in GetHuman-danamhaa's own words
I first spoke to Travis who was exceptionally rude to me in that he would NOT tell me what type of manager he said he held title to. I wanted a General Manager. I told him that I used to work for the company back in the **'s and had some questions about the service when he asked "Would you like to speak to MY boss? ..."Yes" I said, "What is his title?" "AREA MANAGER" he quipped and proceeded to tell Frank the area manager in stylish but sarcastic tone, "Hey Frank..some lady wants to talk to you...says she was a manager for Taco Bell before and isn't happy".... Frank gets on the phone and very politely I inquire about the service of my order (and was unable to get to the issue of how cold the meat is on my double deckers) inquiring about the attitude of the drive through, his reply was "Perhaps it's becasue you have an attitude yourself." When I tell him that I was calling with genuine concern in WHY the service has been so bad lately, he tells me "Because of staffing issues." ..... I then tell him I'm taking my call further, he laughs and says "Great! Have a good day.". This is where we stop going to Taco Bell and where you'll be losing more business due to poor service attitude. My food was cold when it left the drive thru, * minutes away from home.
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Taco Bell

Customer service issue
Reported by GetHuman-danamhaa
Nov 11th, 2018 - 4 mons ago
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GetHuman-danamhaa started working on this issue
Nov 11th, 2018 6:08pm