I stop by the Taco Bell off Admiral and it was a horrible experience. I pulled up to th...

GetHuman1528158's customer service issue with Taco Bell from November 2018

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The issue in GetHuman1528158's own words
I stop by the Taco Bell off Admiral and it was a horrible experience. I pulled up to the speaker order my food.When I got to the window. The lady Jennifer open the window put one finger up and proceeded to take the next order. Once I had her attention that it was okay for me to speak.I asked her do you guys do the half nacho cheese taco half soft in a ** pack she said yes. I said well can you change my order to that plus the chalupas medium Pepsi and I still want the pizza the Mexican pizza. Which by the way is what I initially ordered. I just wanted the nacho tacos and the soft tacos couldn't to the **-pack instead of having to run up individually. told me that they were halfway through my order I was basically inconveniencing her by changing my stuff at the window. which I asked her why is it a problem that I add to my order told me that I need to pull back around and order again so that way she can delete the order. I told her that I was right there in front of her face why would I need to pull around. why couldn't she do it then. she then proceeded to tell me that she is on a * minute timer and I would need to pull back around I asked her what does the timer has to do with customer service I asked her if she was going to get fired if she go over * minutes by adding on to my order. she said yes that she will be fired if I did not pull around. I was very upset you to know that somebody will be fired because I pull up and I change my mind at the window which Again by the way it was more than what I was ordering the first time. but since it was such an inconvenience I decided to take my business elsewhere sincerely a very aggravated customer. so much to know that her freaking *minute time is more important than making more money for the business. Poor customer service .please train your employees that the customer doesn't know nothing about that * minute time that she was being obnoxious about .I will never go there again. Being that my family had their heart set on Taco Bell and I didn't want to spoil their night,we end up going to the one by TU. shout out to Kat!!

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Taco Bell

Customer service issue
Reported by GetHuman1528158
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 402 others
0 customers following this
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GetHuman1528158 started working on this issue
Nov 9th, 2018 6:09am

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