My wife called sometime last year (before we renewed our plan*set up a new plan) and as...

GetHuman5869058's Overcharges on My Account issue with TXU Energy from March 2021

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If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. This could also be a result of energy use based on the seasons or time of year.
The issue in GetHuman5869058's own words
My wife called sometime last year (before we renewed our plan*set up a new plan) and asked for the surge protect ultra to be taken off our account. She was told that it would be and never thought about it. When we changed plans, we didn't select that as an option and didn't think anything about it. Earlier on this year, before her surgery, she was looking at one of our bills before she paid it and noticed that it was on our bill again. She went back through our bills and noticed that it was never taken off. I would like it taken off of our account and I would also like a refund for a minimum of *-* months of this. Thank you.

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TXU Energy

Overcharges on My Account issue
Reported by GetHuman5869058
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 157 others
0 customers following this

Timeline

GetHuman5869058 started working on this issue
Mar 20th 8:57pm