You ( TXU ) put in an emergency order while I waited on the phone , to have ONCOR come...

GetHuman667103's customer service issue with TXU Energy from June 2018

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Help with my TXU Energy issue
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The issue and preferred resolution, in GetHuman667103's own words:
You ( TXU ) put in an emergency order while I waited on the phone , to have ONCOR come out and cut down the m***ive tree growth in the power lines that adjoin our backyard . They were supposed to call prior to arriving , and they did not , and our gate was locked . We have sparks when trees blow , and also a METAL FENCE which if a child is on can cause ELECTROCUTION. We need this DONE , it’s been MONTHS
I trust that TXU Energy will make this right and come up with a resolution that is fair.
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TXU Energy

Customer service issue
Reported by GetHuman667103
Jun 6th, 2018 - 2 mons ago
I have an issue with TXU Energy too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman667103 started working on this issue
Jun 6th 5:37pm