Patrick Downs purcased * pairs of shoes from your company , one pair he had sent to his...

GetHuman-pdowns's customer service issue with TOMS from November 2018

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The issue in GetHuman-pdowns's own words
Patrick Downs purcased * pairs of shoes from your company , one pair he had sent to his Colorado address,***** Cannon S.t, he did recieve those. However the second pair he had sent to *** Louisedale Dr Fort Wayne, In *****. this sale was on Nov **, ****. they have not arrive, your contact number is impossible!!! to speak to someone.*Order * **********.please call him, he would like to know where the shoes are. he has tried several times and waited ** to ** min each time on the phone.very frustrating because he has been charged on his credit card for your product, and only received half of the order.???His cell phone is ***-***-****.Please help us with this situation, he would really like to have the shoes.thank you for your cooperation.*Sincerely P. Downs
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TOMS

Customer service issue
Reported by GetHuman-pdowns
Nov 28th, 2018 - 9 mons ago
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GetHuman-pdowns started working on this issue
Nov 28th, 2018 5:36pm