At check out, the cashier asked about donating for save the children. I was visibly get...

GetHuman-tina_tav's Complaint issue with TJ Maxx from August 2019

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The issue in GetHuman-tina_tav's own words
At check out, the cashier asked about donating for save the children. I was visibly getting in my backpack to look for money to donate-separate from the money I was paying with. I told the cashier no. She gives me a receipt and shows where the change from my purchase she put towards save the children. I told her no, and that I wanted that change back. She calls for the associate next to her and tells her I want a refund. No, I do not want a refund I want my change. Well the helper begins to loudly say “I’VE NEVER HAD SOMEONE WANT TO REFUND ON SAVE THE CHILDREN!” Once again- I stated to her and the original cashier that there was a communication error somewhere and that change I needed back. Once again over the course of getting my change-NOT a refund-this lady publicly embarrassed me in front of store associates and customers in line. I have never ever felt so humiliated from a store. I have shopped at the TJ Maxx for years and love it, never again though. The situation could have been resolved so much easier and faster if I was listened to from the beginning, and able to explain the issue. For the humiliation I received from something false, is even worse. I want my voice heard about this issue. It’s not right for people to treat others like that, very rude and terrible experience.

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TJ Maxx

Complaint issue
Reported by GetHuman-tina_tav
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1272 others
0 customers following this

Timeline

GetHuman-tina_tav started working on this issue
Aug 4th, 2019 4:44pm
GetHuman-tina_tav indicated the issue is not fixed yet.
Aug 5th, 2019 5:05pm