TJ Maxx Customer Service Issues

I received a gift consisting of a table cloth, napkins, and a runner from a friend who purchased them at a TJ Maxx store. The table cloth ended up being too small, so I wanted to exchange it for a larger one. Despite living in Kingston, NY where there is no TJ Maxx but a HomeGoods store, I was informed by the nearby HomeGoods that I couldn't exchange the item due to the "TJMaxx" tags. I drove 35 miles to Poughkeepsie, where the nearest TJ Maxx store is located, following the advice. Upon arrival, I was told that I could have done the exchange at the HomeGoods in Kingston. The Manager at TJ Maxx apologized for the confusion but couldn't process the exchange as the item numbers weren't in their system. I had to return to the HomeGoods store in Kingston for the exchange. Despite the inconvenience of driving back and forth for a total of 70 miles and spending hours between stores, I received no compensation. I request compensation for the staff's miscommunication and the significant waste of time, gas money, and toll expenses incurred.

I visited the Kingsport, TN store on Friday, and when I was about to check out, the total came to $[redacted]. The cashier suggested I apply for an account to save $29. I initially declined due to a past rejection for the account. Despite my hesitation, she assured me of the 10% discount even without approval. Reluctantly, I agreed despite concerns for my credit score. Unfortunately, the application was declined, and the cashier was unable to apply the discount as promised. Requesting a manager, a young male manager was unhelpful and outright refused to honor the discount. Frustrated by the situation and the rude behavior, I asked them to cancel my purchase. Such unprofessionalism reflects poorly on the store, where I am a regular customer along with Marshalls. Improved training and customer service are necessary to avoid such experiences in the future.

I visited two stores to return an item. First, I went to TJ Maxx at The Marketplace in Irvine, CA, where the employees were helpful but couldn't process the return due to a missing price/item number sticker. I then went to Home Goods at The District in Tustin, CA, where I made the original purchase. The employees there were not as helpful and declined the return without explaining why. It was for a tray that cost $30-$35. I am a frequent shopper at TJ Maxx/Home Goods and often give gift cards to friends for your stores. This was my first return experience, and I was surprised by the lack of assistance in addressing my issue.

Today, I visited TJMaxx in Olney, MD and encountered an issue regarding two identical pants of different colors, one on clearance and the other without the clearance tag. Despite highlighting this to the cashier for a price adjustment, I was met with a dismissive response. Even when I requested the manager's assistance for a price match, they declined. The price difference was only $7, but the customer service felt lacking. It appeared that the staff prioritized the small price gap over customer satisfaction. As a result, I decided not to purchase either pair, causing the company to miss out on a $40 sale. I recommend reviewing such practices and providing better training to staff to handle these situations more effectively. When there are identical items with varying prices, it would be beneficial to accommodate customers with price matching.

While at the TJ Maxx on 1st Ave & 59th St in NYC, I found a Runway blouse for $29.99 with a small hole, but I still wanted to purchase it. The cashier refused to sell it to me due to the damage. I believe I should be able to buy it since it was displayed for sale. I asked for the store manager, Andres M, to call me to resolve this issue.

I bought a Michael Kors purse on 3/23/19 from TJMaxx in Kentucky. After carrying it for 3 days, I decided it was not for me because it lacked a zipper. When I attempted to exchange it, the manager declined, claiming it appeared used and smelled like food. She mentioned it was no longer in its original shape and seemed worn out. I never store food in my purse, it was clean. The associate was impolite, stating the purse couldn't be exchanged even though I had the receipt and tags. The purse seemed different because I had removed the paper inside. I used it for just three days. I was disappointed with the service and won't be returning to TJMaxx.

I received a pair of Lucky brand earrings from TJMaxx in Hamburg NY as a gift from my sister. When I tried to wear them this morning, the wire broke. I tried to return them without a receipt, but the girl at the counter directed me to Mary in jewelry. The earrings were in their box with attached price tags. Mary, however, refused to help me further as I didn't have a receipt. After expressing my disappointment, she made a phone call in front of me without mentioning the boxed earrings. Unfortunately, the manager declined the return. Feeling frustrated, I simply asked Mary to discard the earrings. Kindness in customer service would have made a significant difference. I frequent TJs often, so this experience was disappointing. Thank you for letting me share my experience. - Joanne V.

I purchased three dresses and a houseware item from the Summerville store on 3/27/19. Today, I tried to return them with the tags still on and the receipt in hand. However, one of the managers refused the return, claiming that the items did not match their records. I was embarrassed by the implication that I may have bought them elsewhere. The total is only $95, but it's not about the money. I feel unjustly accused and humiliated. How can I prove that I purchased these items from your store? Please reconsider my return. Thank you. - Connie Filippopoulou (phone: [redacted])

As a Rae Dunn enthusiast who frequents my local store regularly, I've noticed a pattern where certain high-demand items are kept in the back by store employees. Despite waiting for hours, these coveted items are only brought out once me and fellow collectors leave. Unlike other stores that display all Rae Dunn products openly for customers, this hidden practice seems like a deliberate game by the staff. The store managers are aware of our interests and what we seek, so it's puzzling why they choose to withhold items instead of making them available. I would appreciate it if a policy similar to Homegoods can be implemented, ensuring all items are placed on the shelves in the morning for a fair shopping experience. It's disheartening when genuine shoppers are unable to make purchases due to this unnecessary delay.

I made a purchase online on April 5th (order# [redacted]) for Easter, but there has been no communication about when I will receive it. I refrained from using the free shipping code to avoid any delays. After speaking to a representative on April 15th at 12:30 p.m., I was informed that the items had been gathered and only the shipping label needed printing, which was expected to be done by midnight on April 15th to meet the 10-business day delivery window. Despite it being the 8th business day on Wednesday night, I have not received any shipping details or confirmation of timely arrival. Kindly update me on the status so I can make alternative arrangements if necessary.

The item number for my concern is [redacted]. I noticed that the price of the item varies based on size, with sizes 5-9.5 priced at $15 and size 10 priced at $39.99. After reaching out to TJ Maxx customer service, I spoke to a manager named Brandy who explained that this discrepancy is due to a computer glitch that will be fixed. I inquired about purchasing the item at the lower price and receiving a refund for the difference, but unfortunately, I was informed that no reimbursements would be issued for purchases made at $39.99. I find this situation to be unfair and would appreciate it if this issue could be resolved promptly so that I can buy the item at the correct price, similar to the other sizes.

I bought a pair of flats at the West Lebanon, NH store and asked if I could return them within 30 days. I wore them briefly but found them too tight. When I tried to return them the next day, the manager was rude and refused, claiming I had worn them. The return policy had no mention of this. I explained, but she insisted on not accepting the return. I paid with a T.J. Maxx gift card, so the money would return to the company. The encounter left me upset as I believe I should have been allowed to return the flats.

I had a negative experience with a sales associate at the St. Joseph, MO store. While browsing the makeup section, I briefly examined a highlighter shade I already owned. Even though I didn't touch the makeup, the associate scolded me for looking at it. She implied I should go to Ulta for testing, despite witnessing that I did not handle the product. I was shocked by her behavior and felt belittled. If this is the standard of customer service at TJMAX, I will take my business elsewhere. Date: 4-28-18 Time: 5:44pm Store Location: TJMAX, [redacted] N Belt Hwy. Ste [redacted], St Joseph, MO

I bought a Rebecca Minkoff leather jacket at the TJ Maxx store in Encinitas, CA on 1/31/19. Due to rainy weather, I hadn't worn it until recently. However, when I opened my closet, I noticed a mildew smell. The jacket seems to have absorbed the odor, making it unpleasant to wear. I reached out to the store, but Laurie, the manager, mentioned that I missed the return window. I am a loyal customer of TJ Maxx and related stores. I feel disappointed that Laurie didn't offer to check the jacket in person. The smell is overpowering, and I wish to return the jacket for a refund.

On April 25, [redacted], I bought a duffle bag at TJ Maxx Jones Creek Village [redacted]. Upon returning home, I noticed I was billed twice for the discounted bag ($16.00). I promptly went back to the store, returned the bag with receipt# T11317JWD113111M34ARE91, and asked for a refund. The clerk verified the double charge on the receipt. Surprisingly, the manager wanted to review the surveillance footage before processing the refund, citing theft concerns. After 20 minutes, the manager, James H., approved the refund but was hesitant to explain the surveillance review process. He mentioned it depended on each case. I questioned why surveillance was needed for my simple return with proof of overcharge. I felt unfairly treated, waiting in front of other customers while feeling profiled and embarrassed. The interaction with James H. left me displeased and without an apology. I intend to address this with TJ Maxx's district manager, as I believe James H. could benefit from diversity and inclusion training following this unsettling experience.

I live in Jamaica, but I often shop at TJ Maxx when I visit the United States. Sometimes, I wish to shop from Jamaica and have the items shipped to the address where I stay in the US. However, when I try to do this, the website states that it is "Not available in your country." It would be great if TJ Maxx could offer this service, even if they limit shipping outside the US due to costs. I hope they can look into this matter. TJ Maxx is my go-to store for 90% of my shopping, and I would appreciate it if this issue could be resolved. Thank you for considering my feedback.

During my visit to TJ Maxx on Sunday, April 27, [redacted], I bought a Fisher Price Soothing Motions seat, only to realize later that it had been recalled in [redacted]. Following Fisher Price's recall instructions, I am concerned that such a product was still on shelves after two years. I wanted to inform the store about the recall to ensure that other customers are aware of the issue. The seat I purchased was labeled as product 68 of [redacted], suggesting that there may be more in stock. As a loyal TJ Maxx customer, it's disappointing to encounter this situation, and I will now be more cautious while shopping at the store.

Earlier today, at 2:43 p.m., I bought a $[redacted] TJMaxx gift card from the Giant Food Store in Camp Hill, PA. After coming back home and checking through my groceries, I couldn't find the card in any of my bags or my purse. In the past, when I bought gift cards from Giant, they would place the card(s) inside a small brown paper bag, which would be included in one of my shopping bags. I contacted the store, but they mentioned they don't replace gift cards, and no one had returned it. I don't need a replacement; I just want the $[redacted] card I purchased today. The cashier gave me my grocery receipt and the gift activation receipt, which mentions the card ending in [redacted]. How can I retrieve the card I paid for? Is there a way to cancel the activated one?

Good morning, last Wednesday evening, I visited your Plaza Carolina store to pick out some gifts for Mother's Day, as I usually do. I spent about 2 hours making my selections. At the checkout, the cashier was on a personal call on her hands-free device while assisting me. When asked about my payment method, I mentioned I wanted to use my store credit card but didn't have it with me. I offered my driver's license to look up my account, but she said she couldn't do that. I suggested holding the items as I couldn't return due to the late hour and distance to Cupey San Juan. Unfortunately, she declined this option. At that moment, I didn't have the funds for the purchase and ended up using my TJMaxx credit card. I was disappointed by the employee's behavior and lack of empathy. Improving employee conduct towards customers is essential, especially during challenging times.

I want to report an employee named Jazmin at the Tjmaxx store in Shreveport on Youree. She consistently ridicules and mistreats me, often laughing at me and spreading lies to other coworkers. This behavior has been ongoing every time I have interacted with her. I feel unfairly targeted by her with no reason given. I hope this matter can be resolved promptly as I have decided not to shop there anymore. They have lost a loyal customer. Despite this, I will continue to pray for their success and prosperity, wishing them nothing but the best.