TJ Maxx Customer Service Issues

I visited the TJ Maxx store in Pittsfield, MA today (5/18/19). Spent over an hour and a half shopping for clothes and trying them on. The Sales Clerk assured me my items in the cart would be safe in the fitting room. When I came out, my cart was gone, and my things were put back on the racks! I'm frustrated and upset! Tried looking for them, but couldn't find everything. The store should have a better system in place to prevent items from disappearing while customers are in the fitting rooms. This has never happened to me before. Disappointed with my experience at TJ Maxx in Pittsfield, MA. Best, S. Hunt

I recently upgraded my TJMAXX card in a Georgia store while visiting from SC. I was advised by the salesperson that the chip card offered better benefits. Unfortunately, when I received the new card by mail, the Valued Card Member Since date was incorrect. Upon contacting customer service, I encountered a rude representative who insisted I start over with the new chip card, disregarding my loyalty since [redacted]. Despite my request to cancel the incorrect card, the rep claimed it was already activated. I emphasized that I had just received it and had not activated it due to the inaccurate information. The rep informed me I could no longer upgrade due to my refusal to accept the wrong member date. I believe my loyalty should be acknowledged properly, and I hope to receive a new card with the correct information. I value my long-standing relationship with TJMAXX and recommend their credit card to my friends.

I had a disappointing experience at the Palmdale, CA location with a lady named Tris. I received a gift where the tag was unclear, but there were identical items with clear tags available for exchange. Despite this, Tris refused to assist me. When I questioned this, she displayed a bad attitude, was sarcastic, laughed, and told me to read the policy. Another associate, claiming to be in charge, supported her behavior. This kind of service is driving customers away, and it's important for the store to address and improve interactions with employees like Tris to prevent customer loss and dissatisfaction.

I am seeking information about the individual in the corporate office responsible for the customer service department. I wish to address a refund issue concerning a double charge of $9.99 for one item. Despite being promised a resolution after a review of security footage, I have not received further updates after multiple visits to the store. I find the delay and lack of communication troubling. I appreciate your assistance in resolving this matter promptly. Regards, Cheryl R. Location: Dickson City, PA

Hello, thank you. Today I went to the T.J. Maxx store at [redacted] Fashion Square in Orlando, 80 West Grant Street, [redacted]. The manager there was very rude, and I had to wait an hour and a half for a refund for a purchase I made yesterday. I brought my receipt and the product, but the manager did not want to refund my money. I don't speak English, but she didn't make an effort to find someone who spoke Spanish. It's a shame to have such rude people working there, her name is Cassy or Cassie, I'm not sure how it's spelled. People like her shouldn't be working there. I lost three hours from my job, and no one will give me that time back. I also lost more than just $4.50 from the purchase. I won't be shopping there again, and I will tell my friends not to shop there either. Thank you.

During checkout, the cashier asked if I wanted to donate to Save the Children. I declined but was surprised to see she had already donated the change from my purchase. I politely asked for my change back, not a refund. Unfortunately, she called over another associate who loudly reacted and made a scene. Despite trying to explain, both employees continued to misunderstand. This public embarrassment was humiliating, especially considering my loyalty to TJ Maxx over the years. I hope my feedback is heard as this experience was unpleasant and could have been easily resolved with better communication and understanding. It's important to treat customers with respect and not jump to conclusions.

Today, my daughter (11) and I visited TJMaxx at Broadway Plaza in The Bronx. We used a cart for our items during our fitting room visits. I returned items not needed to the lady at the entrance periodically. After returning everything, we were ready to pay. Confusion arose when the lady at the dressing room wanted to count the items in the cart, which I found unnecessary. Despite our attempts to communicate, there were language barriers, and she seemed agitated. The store manager intervened and explained store policies. Feeling unheard, I chose to pay and leave. This experience contrasted sharply with my years of loyalty to the store. Another customer shared a similar feeling of distrust at this location. Clear communication and staff training on customer respect are necessary here. Despite spending over $[redacted], the treatment left a negative impression, and I do not plan to return to this store.

Hello, I purchased the NuMe Technique straightening iron at TJ Maxx in Londonderry, NH for my sister's birthday. Upon opening the box, she found an old black no-name straightener with chewed wires inside. I contacted customer service to report the issue but was unable to return it. Despite it being a gift I couldn't give, I had to make the trip to the store for a refund. This was disappointing as my sister had been looking forward to a NuMe straightener. I would appreciate some form of compensation for the inconvenience. As a frequent shopper at TJ Maxx and Marshalls, I believe compensation is warranted. Thank you for your attention to this matter. Best regards, Kirstin D.

I attempted to place an order for a $[redacted] watch, paying $[redacted] with a TJ Maxx gift card and $[redacted] with PayPal. While I didn't receive an order confirmation email, TJ Maxx deducted $[redacted] from my gift card. However, the PayPal payment is still pending. Even though I don't mind not receiving the order, I want a refund for the $[redacted] taken from my gift card. I encountered a zero balance when I tried to use the gift card in-store, despite having $[redacted].25 before the online order. I've attached the PayPal details and a screenshot of the watch I wanted to purchase for $[redacted].99 plus tax. I'm disappointed by the lack of communication from TJ Maxx after providing the necessary information. I called customer service and received case number Cs[redacted], but I doubt they will address the issue. I hope for a prompt resolution from TJ Maxx. Thank you for your assistance. - F.Z. Order Address: [redacted] Main Street, Agawam, MA [redacted]. Phone Number: [redacted]. Order Date: 08-22-19.

I recently applied to my local Arkansas store and received an email regarding my onboarding process with The TJX Companies, Inc. The email congratulated me on becoming their new Merchandise Associate and provided a link to access the Career Portal. However, I encountered an issue at the end of the process where it requested my Social Security Number (SSN) in a red highlight, but there was no field available to input this information in the Job Specific Information section. I am unsure how to proceed with completing this required detail. If anyone has any advice or guidance, please let me know.

While browsing the Health & Beauty aisles at my local TJ Maxx, I discovered a face product labeled as a sample not for resale. To my surprise, the store had it priced for sale. I took a photo of the sample items with the price tags and plan to contact the BBB and the company that supplied them. This situation is concerning as it seems misleading to customers. As for returning three jewelry pieces due to my nickel allergy, despite being unworn with original packaging and price tags, the store refused as I lacked a receipt. It's frustrating to lose nearly $[redacted] on items clearly from TJ Maxx. The discrepancy between not accepting returns without a receipt and selling products labeled as samples should be addressed.

Yesterday, on 8/8/[redacted], I bought a Built cooler at your Oceanside NY store for $49.00 with Item #[redacted] and receipt #[redacted]. I wished to buy two, but there was only one available. Today, I went to the Carle Place, Westbury store and found another one priced at $59.00 with the same item number. Despite explaining to the cashier that I had bought the same item yesterday for a lower price, I was not given any consideration. I needed two coolers, so I purchased it anyway. I paid in cash for both items. I am surprised by the lack of customer service from a major store and can provide photos of the two coolers and receipts if necessary.

I would like to report an issue I had at one of your stores located at 77th Ave 88th St Miami, FL [redacted]. I have been a frequent customer at this store as I live nearby. On Wednesday, October 16th, I had an incident with one of your employees named M. The problem began when my 3-year-old and 16-year-old sons took a ball to play with, which upset her, and she took the balls away. While I understand my children shouldn't have done that, I thought once she took the ball, the issue would end. However, she continued to harass my children throughout the store, saying unpleasant things and repeating they should not be playing with the ball. Even after the incident, she verbally attacked and mistreated my children. When I intervened as their mother, she started verbally assaulting me, claiming people only come to the store to make a mess and she is tired of cleaning up after them. I complained to the assistant manager, but their response was only an apology. This behavior towards minors is unacceptable. I should have called the police right away as she was verbally attacking my children. I hope for a proper response and action to address this situation before it escalates further.

I recently purchased an RD pottery online but was disappointed when I received two incorrect packages with different transactions. I contacted customer service to request the correct item I had ordered. I offered to return the wrong items and asked if they could send me a similar item instead. However, they only offered a refund, which was not what I was looking for. I had hoped for more assistance in getting the correct item sent to me.

I am a devoted Rae Dunn enthusiast who frequents the TJ Maxx store in Medford, OR and other nearby locations. I am disappointed by the actions of a female employee, who I suspect is a manager, at the Medford store. This staff member restricts access to new Rae Dunn items, only allowing customers a brief moment to select items from a cart and limiting purchases to one or three items, regardless of availability. I have observed that this employee may have a personal interest in Rae Dunn items and could be reserving items for herself or a friend, in violation of company policy. This behavior negatively impacts customers who are eager to purchase these items. Despite the challenges of high demand for Rae Dunn products, I believe that fair shopping opportunities should be provided to all customers. I urge management to address this issue at the Medford store to ensure a better shopping experience for all Rae Dunn enthusiasts. Sincerely, A devoted Rae Dunn lover

Dear representative, I am disappointed with my recent experience at TJ Maxx Homegoods in Fremont ([redacted] Boscell Rd, Fremont, CA [redacted]). Two weeks ago, I purchased a storage basket but had to return it as it was larger than I needed. Unfortunately, I misplaced my receipt. I expected a smooth return process considering the attached tag, less than two weeks since purchase, and no signs of damage. Despite this, the store claimed the item was not in their system due to the March tag date, making it ineligible for return. I find this discrepancy hard to believe. I bought two items on 10/15/19 and am keeping one worth around $9. TJ Maxx is a store I frequent, but I am rethinking my future visits due to the disrespectful handling of my concern by the manager. I am disappointed by the lack of effort and respect. It is important for every customer to be valued, regardless of the amount spent. I am reaching out as I believe the return could have been handled better. Thank you for your time. Shabnam Dispute Number: [redacted]3 Transaction Date: 10/15/[redacted] Merchant Name: TJMAXX #[redacted] Transaction Amount: $65.53 Card Number: XXXXXXXXXXXX6313 Status: Receipt Order Received

I used my PayPal MasterCard debit card to make an online purchase. Since then, my credit card issuer contacted me to inform that my card's chip was faulty and a new card with a different number was issued. I now need to return some items in-store, but the return receipt shows the old card number. I want the refund to go back to my original payment method, despite the new card number. Will having a new card number cause issues with the return process in-store? My concern is having to explain this situation to store employees who might not fully understand.

Hello, I made an online purchase on November 9th, [redacted] but haven't received a confirmation email or shipping notification for the two pillows I ordered. Despite checking online, I couldn't find the pillows. I have the receipt from PayPal and photos of the pillows, along with a message confirmation stating my order has been placed. The email I'm using doesn't have an option to attach screenshots. Can you please look into my order and inform me about the delivery date?

I bought multiple items on November 5 and they arrived in separate packages. Unfortunately, the packing list for the last item, a 55" Christmas gnome with item number [redacted], got lost. The issue is that the gnome seems to shrink back to 24" instead of staying at 55". I tried to return it to the Warner Robins, GA store, but they needed a barcode to scan for the return. I attempted to get help by contacting TJMaxx online and in-store, but each time I tried to speak with someone, the call got disconnected. I'm feeling frustrated and unsure of what to do next, as I've been a loyal customer for years. I hope to resolve this issue soon.

I came across a shirt I wanted to buy with no price tag. I asked an associate in the Orangeburg, SC store, and she mentioned they usually match it with a similar labeled item or find a price, but since it was on clearance, she needed to check with someone else. She returned and asked me to find a similar piece for pricing. When I asked if I had to find it myself, she confirmed and left. After searching for 15-20 minutes without success, feeling frustrated, I realized it wasn't my role to locate the matching item. I expected her help, considering it's customer service. Despite my $[redacted] planned purchase and checking every clearance item to no avail, I left the store. As someone with 20 years in the restaurant industry, I value customer care and wouldn't have treated my patrons that way. Although I like this store, this experience makes me reconsider returning. I will take my hard-earned money where I feel respected and receive proper service.