TJ Maxx Customer Service Issues

I had $70.00 worth of clothes bought for my granddaughter that I needed to return. They were purchased with my TJ Maxx credit card. When I went to the TJ Maxx store where I bought them, I was repeatedly asked by three different employees about the register I used, the purchase date, and which store it was. The individual who joined the conversation even asked if I bought the clothing at TJ Maxx, even though the TJ Maxx price tags were still attached. I expected that TJ Maxx, like most other stores, would be able to look up a purchase with the store credit card. However, I faced unhelpful and disrespectful treatment from the cashier and manager. Despite being a loyal customer who spends thousands of dollars at TJ Maxx, Marshalls, and Home Goods, I was not given any options for returning the merchandise. This experience was extremely disappointing, especially for someone with a heart condition.

I am disappointed with the return policy at TJ Maxx, Marshalls, and Home Goods. Recently, I tried to return a shirt we bought for my grandson for Christmas as it was the wrong size. I still had the tag on the shirt, although I couldn't find the receipt. I did, however, have the card used for the purchase. Unfortunately, the store in North Myrtle Beach refused the return. Despite this setback, I believe that this policy is not satisfactory. It makes me reconsider how frequently we shop at your stores. Thank you for allowing me to share my frustration.

Dear Maxx, Last autumn, I purchased a Runway item for $99.99 at the store located at Perimeter Center in Atlanta. I have a TJ Maxx credit card but unfortunately misplaced the receipt. Trying to return the unworn item with all original tags intact at the Cumberland Mall store in Smyrna, GA, I was informed I needed the receipt for a credit - which they couldn't offer without it. The item no longer fits well as it did when I bought it about 3 to 4 months ago. When speaking with the manager at the Perimeter store, I was told there was nothing they could do. Attempts to get help from Commenity to locate the receipt were unhelpful. As a loyal customer who frequently shops at TJ Maxx, I abide by the rules. Given the restrictions on returns were not communicated during my purchase, I am requesting a store credit, understanding a refund might not be possible. I hope for assistance to maintain my positive view of your store. Thank you for your attention. Looking forward to your response. Sincerely, Deborah B.

Dear Customer Service, I am reaching out regarding a recent experience at your store on 12/23/18. During my visit, I was mistakenly charged $39.99 for a fragrance that was not part of my purchases. Despite my attempts to rectify this by contacting the store and following up in person, I was met with delays and unhelpful responses from the store manager. I was informed that LP needed to review surveillance footage before any action could be taken, causing further frustration. This issue has yet to be resolved, even after visiting another TJ Maxx location and spending additional money. I kindly request assistance in resolving this matter promptly. I have attached receipts as evidence of the erroneous charge and subsequent visits to the store. As a long-time customer, I value the service provided by TJ Maxx and Marshall’s, but this experience has left me disappointed. I hope for a satisfactory resolution to retain my loyalty to your brand. Thank you, Katelyn R.

Unpleasant Experience Today! Today, I found a bag I wanted to buy, but it had a torn tag. I asked the cashier to scan it to confirm if it was the correct item due to the good price. The cashier informed me it didn't match and requested a similar item. When I returned, a different cashier assisted me. The initial cashier became rude, raised her voice, and cursed at me, despite my explanation. I asked to speak to the manager, and the cashier continued to be disrespectful in front of other customers, leading to an apology from the supervisor. The supervisor tried to handle the situation, but the cashier remained defiant and unapologetic. I intend to take further action and share my video to highlight the poor customer service at Hanover TJ Maxx in Arundel Mills. The cashier's behavior was inappropriate and she should be dismissed. This experience has led me to decide never to return.

I contacted the store regarding returning an item purchased two months ago. I explained that my daughter wore the item once, but the jacket was coming apart. Over the phone, they assured me I could return it with the receipt and all tags. However, when I arrived, the cashier was unwelcoming and gave me uncomfortable looks when I explained the reason for the return. Despite showing her the issue, she called another customer service person who treated me with suspicion. They reiterated that I would only receive store credit, which I was aware of. As a customer service supervisor for a major airline, I was embarrassed by how I was treated in front of others. I even requested the customer service number, but was directed to the last register and had to take a picture of the contact information. To make matters worse, when I tried to return two other items purchased the night before, the cashier made inappropriate comments and provided incorrect information about my debit card. This experience left me very upset.

I placed an order on February 1st, and when checking the UPS tracking, it shows the items were left at the front door. Unfortunately, I live in a high-rise building with [redacted] apartments, and I didn't receive the items. The delivery status says it's delivered, but I couldn't find it. This was my first order, and I have more planned. Due to an illness, I can't go to the store. UPS couldn't deliver because the apartment number wasn't on the label, as mentioned by TJ Maxx. They were unable to assist. It's a large amount of money for me, as I live on disability. I eagerly await the items and would appreciate any help to resolve this issue as I consider ordering in the future.

Dear Customer Service, I would like to share an experience I had today at your Tuscaloosa, AL store. While my husband was trying on sweatshirts in the men's dressing rooms at TJ Maxx, I stepped outside the hallway just to see the sweatshirts. The dressing room personnel approached me and yelled at me for being near the corridor. Despite clarifying my actions, she continued to raise her voice at me. This incident reminded me of a previous time when my husband was not allowed in the fitting room with me, which left me feeling disrespected. This policy makes me reluctant to try on clothes at TJ Maxx, despite enjoying shopping there. Today's encounter left me feeling targeted and upset. The strict separation of men and women in the dressing rooms, the lack of a family room, and the enforcement of these rules in a hostile manner by the staff member are outdated and make for an unpleasant shopping experience. I hope you can address these concerns for the comfort of all customers. Thank you for providing a space for feedback.

Dear Customer Refund Manager, I am TJ from Korea, a loyal TJ Maxx customer who recently encountered an issue with a watch purchased at your store in Chicago. While visiting with colleagues, we purchased multiple items, including two watches - a Sakagen watch and a Henry watch. Unfortunately, upon returning to Korea, I discovered that the minute hand on one of the watches was not functioning correctly. Upon attempting a repair, the watchmaker here informed me that the glass could not be opened for repair without damaging it, resulting in a costly and imperfect fix. I kindly request an exchange for the same watch and ask for assistance with shipping from Korea back to the United States. I have attached photos of my receipt and the faulty watch for your review. Thank you for your attention to this matter. Best regards, TJ Park

I am Jeremy P. from Shreveport, Louisiana. I have been experiencing ongoing issues with two older women at the TJMAXX store on Youree Dr. for the past two months. One is a cashier and the other is a light-complexioned manager. They have been meddling in my financial and occupational matters and spreading false information about me struggling financially and not being able to afford an ID card. The manager's mistreatment towards me, given my disability, is distressing, especially since she influences the other workers to treat me poorly and ostracize me. Despite these challenges, I enjoy shopping and looking good. I simply wish for all staff, workers, and management to treat me with kindness and respect. All I seek in life is to be shown love and friendliness by everyone around me.

Good afternoon, I am a dedicated shopper at TJ Maxx and I am disappointed to share my recent experience at the Morganton, North Carolina location on Sunday, February 24th around 2:30 pm. While browsing in the juniors section for a wedding dress, a TJ Maxx employee's behavior was concerning. She forcefully told me to move, which resulted in her bumping into me and stepping on my foot. I sought out a manager but instead, an employee asked about the issue and relayed it to the manager, named Faith. Despite waiting for 30 minutes, there was no follow-up. Faith simply smiled and walked away without addressing the situation. I found this lack of concern rude and unacceptable. As a loyal TJ Maxx shopper, I was deeply upset by the treatment I received and chose to leave the store without making any purchases. I hope this feedback reaches the appropriate individuals for further consideration. Respectfully, [Initials]

During my visit to your store on February 21st, I was surprised to hear Christmas music still playing. I spoke with an employee who mentioned there were complaints from both customers and staff about the continuous Christmas music. Having worked in retail during the holiday season, I know firsthand the relief felt when the Christmas music finally stops after the holidays. It's unfair to subject employees to Christmas music when we are nearing Spring. Even during my brief visit, I found it annoying; I can't imagine the impact on employee morale listening to it all day long. Please address this promptly. Your employees are dedicated and deserve better treatment.

Hello, I visited TJ Maxx in Livermore to return a top purchased from TJ Maxx Santa Clara on Saturday, 03/02/19. I didn't have time to try it on in the store, so I tried it at home. Sadly, it's too big and needs to be returned. When I went to the Livermore store, they scanned it but claimed the item didn't match their records because it's a tank top in dark purple with gold lace and sequins from the brand Weavers. Despite having the receipt and attached tag, they refused the return. The staff mentioned a previous return they had trouble finding and implied they were doing me a favor by accepting it. I shop there regularly, and this experience was disappointing. I believe there should be a way to verify the item’s authenticity. I can provide more details and pictures if necessary.

During my recent visit to the Parkersburg, West Virginia store, I encountered an uncomfortable situation I wanted to share. Upon entering the store, I browsed the jewelry displays near the fitting rooms. After not finding anything of interest, I moved to another area to look at curling irons. Unexpectedly, an employee approached me, commenting on my purse and asking about buying a similar one on eBay. As she reached into my bag to "find the side tag," I realized she was checking for stolen items. This made me feel violated and accused. Being a retail store manager myself, I believe this behavior is unacceptable. I hope this feedback helps improve your employee training to avoid discrimination issues and ensure better customer experiences in the future.

I reached out to your company weeks ago and have not received any email in response. I recently had a negative encounter at a store in Visalia, CA. I found a wallet without a price tag and asked a store associate to check the price. When I went to pay, the cashier accused me of tampering with the price tag. She demanded the name of the person who priced the item, which I did not have. She made insinuations about my knowledge of the brand and rolled her eyes. The interaction was extremely rude and unprofessional. The situation could have been handled more appropriately without the disrespectful behavior. I am greatly disappointed with the customer service I received.

Hello, I recently purchased the sac purse from your store and I wanted to express how much I love the leather color and size. However, after just starting to use it, I noticed some loose threads above the zipper that have torn. Due to my hectic schedule as a foster parent to two toddlers and caregiver for my parents with Dementia, I don't have the time to shop often. I chose your purse for its quality, but I am disappointed that it already has a rip inside. I purchased it for $49.99 at T.J. Maxx. I am kindly requesting a replacement and I am willing to return the defective one. I have attached pictures for reference. Please respond at your earliest convenience. Thank you. Address: Nancy Diaz [redacted] S. Washington Ave. #2 Glendora, CA [redacted] Phone: [redacted]

I am upset about an experience I had at a Tjmaxx store on [redacted] Hutchinson Parkway in the Bronx. I was looking to buy a wallet marked at $14.99, but at the register, the cashier told me it was actually $60, claiming it was half the original price. I asked them to show me the lower-priced wallet but was shown different ones with varying prices until we found a similar one with a $24 clearance sticker. Despite this, the cashier refused to sell it to me for that price. I felt mistreated and called the police to report harassment. The employee, named Kay, was unprofessional and rude, unlike the other staff who are usually polite. I hope this issue is resolved promptly and would appreciate a follow-up on this matter.

I recently visited your store at the Tomoka Town Center to check out a women's Dooley and Yorke handbag. Following the instructions on the display, I rang the bell for assistance but no one showed up. I then approached the front checkout and asked for help. After waiting about 10 minutes, a salesperson finally appeared and mentioned needing a key. Another 10 minutes passed while they searched for the key, and when they fetched the bag, it set off the security alarm. The salesperson left again to search for the key, claiming they were looking for it at the checkout where I initially requested assistance. Throughout this whole ordeal, the security alarm continued to chirp while I waited for someone to return with the key. After a few more minutes, my girlfriend and I decided to leave due to the unacceptable wait time. This experience has left us feeling unlikely to return to your store, as we spent a total of 25 minutes just trying to view a bag.

I visited the TJ Maxx store to purchase a necklace. The cashier gave me a large box for the small necklace, which I found unnecessary and asked for a smaller one. While processing my additional items for purchase, the cashier removed a security tag. I noticed an empty jewelry box and requested it for my necklace, but the manager declined, stating it was meant for disposal. I felt disappointed with the service, particularly from the manager, as a customer.

I received a gift of a table cloth, napkins, and a runner from a friend who bought them from TJ Maxx. Since the table cloth was too small, I wanted to exchange it for a larger one. Unfortunately, there is no TJ Maxx near me in Kingston NY, only a HomeGoods store. I called HomeGoods and was mistakenly told they couldn't exchange it there due to the items having "TJMaxx" tags. I drove 35 miles to the nearest TJ Maxx in Poughkeepsie, only to be informed I could have exchanged them at the Kingston HomeGoods. The Manager tried to help but couldn't process the exchange as the item numbers weren't in their system, directing me back to HomeGoods. After 70 miles of driving and 3 hours wasted, the HomeGoods Manager apologized but offered no compensation. I am disappointed by the inconvenience caused by the misinformation and would appreciate some form of compensation for the wasted time, money, and effort. Thank you, Joyce V.