TJ Maxx Customer Service Issues

Hello, my name is Gianluca, and I am a customer of yours. I purchased two steel pans with two glass lids from your store located at [redacted] Avenue of the America's in NYC on November 16th, paying 44.98 Dollars for the set. After using them for about a week, I noticed rust stains appearing both inside and outside. When I tried to return the items today and request a replacement or refund, I spoke with John, the store manager. Despite showing him the rust and explaining that steel pots should not rust due to being a factory defect, he refused, stating that he couldn't resell used items. I expressed my concerns about the safety of the products, but he remained firm in his decision. I believe it's important for the supplier and manufacturer to be aware of this issue for public health safety. Thank you for your attention. Best regards, Gian Luca.

Hello, my name is Gianluca, and I am a customer of yours. I purchased two steel pans and two glass lids at your store located at [redacted] Avenue of the Americas in NYC on November 16th for $44.98. After using them for about a week, I noticed rust stains on both the inside and outside. When I returned the items to the store for a refund or replacement, I spoke with John, the store manager, who refused due to them being used. Despite showing him the rust and highlighting it as a factory defect, he insisted they couldn't be resold. I expressed my concern over the health hazard posed by these pots and emphasized that they are meant for cooking. John's response remained unchanged, focusing on resale rather than product safety. Overall, I was disappointed by his dismissive attitude towards my valid concerns as a customer. Thank you for your attention. Best regards, Gian Luca.

I contacted to deactivate my card due to it being stolen. After relocating, I explained that I couldn't send a pay stub to update my address and requested to close the account. Instead, a new card was sent to my old address. Thankfully, the current residents informed me of the situation. This lack of attention could have led to misuse of the card. It seems the customer service neglected my instructions to close the account.

Hello, I reside in Idaho Falls, Idaho, and recently experienced significant inconvenience during a visit to the TJ Maxx store. A series of issues including a computer glitch, system slowdown, multiple check-out station changes, and challenges with returning purchased items occurred during my visit. Upon attempting a return, the glitch resulted in the return credit being initially placed on a merchandise card, followed by waiting for an extended period due to the system slowdown. Subsequently, it was necessary to move to a different check-out station for processing. This shift revealed that the refund had already been credited to my card, leading to a process of rescanning items to correct the error. After enduring an additional hour of waiting and inconvenience, I expressed my dissatisfaction to the sales staff. Despite this, I was only offered a mere 40 cents discount on a $4 purchase as compensation. Given my frequent patronage and monthly spending of at least $[redacted], I expected a more satisfactory resolution, possibly in the form of a gift card. The overall experience left me feeling undervalued and disrespected. As a loyal customer, I believe I deserve better treatment and acknowledgment of the considerable time and effort I invest in shopping at TJ Maxx. I seek clarification and reassurance regarding the handling of such situations and the level of respect afforded to loyal customers like myself. Thank you.

Today, I visited the Sudbury TJ Maxx store in Metrowest and had a disappointing experience that may prevent me from returning. While making a purchase that included an unpriced jar of olives, I encountered an issue at the register. The supervisor was unhelpful, leading to a slow check out process and a lack of professionalism. Despite a busy store, the supervisor failed to efficiently address the unpriced item and even displayed a rude attitude towards me. This experience with the middle-aged woman with blonde hair and glasses has left me unsettled. As a loyal customer of TJ Maxx, Marshalls, and HomeGoods, I expect better treatment. I hope for an apology or at least acknowledgement of this incident. Unfortunately, unless this matter is addressed, I won't be returning to this store. Thank you for your attention to this matter. Nikki D.

I recently had a positive experience at the TJ Maxx store in Richmond, KY. Despite the store being busy with long lines, the checkout process was efficient and fast. This stands out in comparison to other stores where long lines are frustrating due to lack of urgency and support. This store's staff, like associate Jazmynne, consistently provide a pleasant shopping experience. I appreciate the speed and professionalism shown by all the associates. A big thank you to everyone at the store for their excellent customer service and for making customers feel valued.

After waiting for 35 minutes, the jewelry sales staff finally became available, but the store's lack of employees made the experience frustrating. Without a clear system to indicate the next customer, patrons were left to argue among themselves. The overall shopping experience at TJMaxx in Manhattan was far from the quick, easy, and clean reputation they claim to have. Customers had to compete for service due to severe understaffing, which is unfair to both shoppers and existing employees. To add to the disappointment, a cockroach sighting on the counter further marred the visit. Leaving feedback through official channels proved difficult, signifying yet another drawback of the company's inefficiency. The store's current state is a disservice to its location and customers, and one can only sympathize with the overwhelmed employees caught in the middle.

I enjoy shopping at TJ Maxx; however, I've encountered a significant issue with the price tags. Recently, I bought gift boxes and upon removing the price tags at home, the bottom of the box tore and the design peeled off. This was frustrating as the boxes have a specific area designated for pricing stickers. I've faced similar problems with picture frames and candles before, and the process of removing the price tags consumes unnecessary time. Each time I return from TJ Maxx, I find myself spending around 30 minutes trying to remove the tags, causing disappointment. This incident occurred at the TJ Maxx location in Reno, Nevada.

Good morning, I placed Order [redacted], which appears to have been split during shipping. Two separate debits were made from my account - $[redacted].23 initially and later $75.77 for an unspecified order. I did not make any new orders after [redacted]. It seems that I was charged twice for the duvet set due to the split shipping, resulting in an incorrect double charge. As a result of this error, my account fell below $[redacted], incurring a penalty from my bank. I would appreciate it if Tjmaxx could cover this penalty charge caused by the incorrect double billing. I believe this was a mistake and I did not intend to go below the $[redacted] threshold due to an oversight from your office. Thank you.

I am a loyal customer of TJ Maxx and often shop in the Runway section. On Sunday, December 9, [redacted], at [redacted] Leesburg Pike, Vienna, VA [redacted], around 6:06 PM, I came across a beautiful but damaged cashmere shawl priced at $[redacted].99. I brought it to the attention of a salesperson named DAT as it was in poor condition. He agreed to check with the manager, Brian. However, Brian became upset and refused to offer a significant discount. Despite this, I decided to purchase the shawl. The behavior of the manager was disappointing, and it seemed like he didn't want to sell me the item. I felt discriminated against, whether based on race or personal preference. I believe it's important to share my experience, and I will be reaching out to the appropriate channels to address this matter. Thank you. - Dianna Y.

I applied for a T J Maxx credit card in September [redacted]. I was issued a temporary paper card which I used until it expired. Despite regular checks, the actual card never arrived. Upon discussing the issue with Joe, the manager at the Evanston Illinois store, he provided me with a contact number. I made the call over a month ago, but the card has yet to be received. The delay has caused me frustration as I am a frequent shopper at T J Maxx, Marshall's, and Home Goods, resulting in lost reward points. Could you please send me a new card promptly to Stephanie Domark at [redacted] Judson Avenue, Evanston Illinois [redacted]? I appreciate your attention to this matter.

During my visit to TJ Maxx at 1 Fordham Plaza in the Bronx, NY, I had a distressing experience. I was a victim of pickpocketing by another customer and felt my phone being taken from my pocket. Despite my attempts to seek help from the security guard and manager, I was ignored and left feeling helpless and humiliated. When I asked for assistance and called for [redacted], I was met with indifference. The manager, Audrey Anderson, mentioned that security was for protecting the store's merchandise, not customers. I was disappointed by the lack of empathy and care for my well-being. This incident left me feeling unsafe, frustrated, and extremely dissatisfied with the customer service at this location.

I recently applied for a TJ Maxx credit card and during the application process, I noticed that it only required my social security number without asking for my mailing address. As a military member based in North Carolina since last year, I realized that they sent my bill to my previous address. After weeks of delay, I received the bill with a $25 late fee as it was already past due. Unfortunately, my credit card has not arrived yet, preventing me from creating an account to track my bill payment due date. I find this situation frustrating, as providing my current address during the application process could have prevented these issues. This oversight has caused unnecessary hassle and inconvenience.

On November 19, I purchased a rug at the Reno TJ Maxx. However, after experiencing excessive shedding, I decided to return it two weeks later on December 15 with the receipt. The manager at the store was unhelpful and outright refused to accept the return. The reasoning behind my return request is due to the rug's factory defect and poor quality, causing wool to spread around the house and stain clothes. Given the unsellable condition of the rug, it should be disposed of. The manager falsely claimed the rug was used to avoid the return. If this matter remains unresolved, I will seek legal action to uphold my rights. I kindly request the manager's name and contact information for a subpoena, as store staff have been uncooperative due to communication barriers.

On November 19th, I purchased a rug from TJ Maxx in Reno. Unfortunately, the rug has been shedding excessively, and after just two weeks, I decided to return it with the receipt on December 15th. When I presented the rug to the manager at the store, I was met with rudeness and refusal to accept the return. The main reason for the return is due to the carpet's factory defect and poor quality, leading to wool shedding all over the house and soiling clothes. This carpet is not suitable for sale and should be disposed of. The manager's insistence that the rug was used is not acceptable. If we can't resolve this matter amicably, I will be forced to seek legal action to defend my consumer rights. I kindly request the manager's name and contact information for legal purposes as store staff have been unhelpful, possibly due to communications issues.

To whom it may concern, I recently made a purchase at your downtown store on December 20th at 2:47 p.m. When I got home, I noticed that two items I was charged for were missing from my bags. I contacted the store, but the manager I spoke with at 8:49 p.m. was unhelpful and disrespectful. As a loyal customer, I am disappointed with this experience and hope for a swift resolution. Receipt Information: Total: $[redacted].73 Items: 9 Time: 14:47:56 Date: 12/20/[redacted] Barcode: T11317LEG11C117CT4AQXN1 I would appreciate a prompt response to address this issue. Thank you for your attention. Best Regards, Danielle O. Bullen

I visited your Sacramento store on the corner of Fulton and Marconi today for an exchange. I had a pair of unworn Zara men’s pants with tags and the receipt, looking to swap it for over $[redacted] worth of items. However, I was refused at the register because the pants apparently "smelled like smoke." The salesperson and manager (Ashley) were both rude, and the exchange was denied without any discussion. I left without making a purchase and won't be coming back due to the lack of customer service and perceived profiling. The item was in its original condition. I would like a full refund for the item and believe a discussion on profit, loss, and customer service is necessary at this location. Accusing a customer of smelling bad is not acceptable. Thank you for your attention. Best, Oden Taylor

I recently visited HomeGoods in San Carlos, CA to process a return. It was a few days before Christmas, so I anticipated a long wait. Prior to queuing, I approached an associate to inquire about the return policy without a receipt but with the credit card used for the purchase. Despite being informed I could proceed, I ended up waiting for over half an hour at the register. The cashier informed me that I would only receive store credit without a receipt, contrary to the earlier advice I had received. Requesting to speak with a manager, Berenice came over. After reiterating the cashier's response, I expressed my disappointment and requested a resolution for the misinformation. Unfortunately, all she offered was the customer service number. I am dissatisfied with the lack of consistency in information provided by TJ Maxx employees and managers. It is crucial for the brand to uphold a higher standard of customer service. I hope this issue will be addressed promptly.

I bought pajama pants at TJ Maxx yesterday. The sales associate mistakenly charged me $9.99 for them, then realized they were on sale for $5 due to being holiday-themed. She applied the discounted price but forgot to void the original one. I only noticed this discrepancy on my receipt today. I paid $15 instead of the correct $5. I am currently out of town and won't be able to return to the store before leaving tomorrow. The payment was made with my TJ Maxx card. Could I send you pictures to be refunded the $9.99, or should I address this at my local TJ Maxx? Thank you for your assistance.

I bought two sets of pajamas for my daughter for Christmas. Post-Christmas, I tried to return the ones that didn't fit only to be told that I couldn't because they were deemed 'Christmas' items. This caught me by surprise as they were unworn, still tagged, and purchased just days ago. Nowhere on my receipt was it stated that some items were non-returnable, making this policy both unexpected and frustrating. I believe customers deserve transparency on return restrictions, and I hope to receive either a refund or store credit. It's disheartening to face such issues, especially as a loyal customer. I urge the company to reconsider this policy for the sake of customer satisfaction.