twice I have spoken with a person at TCF and had my phone number updated. I have lived...

GetHuman-ddandert's customer service issue with TCF Bank from August 2020

Help with my TCF Bank issue
The issue in GetHuman-ddandert's own words
twice I have spoken with a person at TCF and had my phone number updated. I have lived in Minnesota for * years now and have a Minnesota phone number now. I cannot get into my account at all because they still have my old phone number (ending in ****) in their system. It keeps saying they are resending a code to that phone number and obviously, I don't get the code. it has been a week now because I don't get off work in time to physically go into a TCF. I spend most of my lunch hour at work (all week) on hold and never get to speak to anyone. This is ridiculous and scary that I can't even check to see what I have in my account. If this issue is not resolved today, I will be closing my account with you

GetHuman-ddandert did not yet indicate what TCF Bank should do to make this right.

How GetHuman-ddandert fixed the problem
Seriously, I need you to update my account with this phone number (***) ***-****, so the code actually gets to me. I can't get into my account because they keep sending the code to my old (no longer valid) phone number.
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TCF Bank

Customer service issue
Reported by GetHuman-ddandert
Aug 22nd, 2020 - 8 months ago
Fixed
GetHuman-ddandert shared how to fix
Seen by 2 customers so far
Similar issue to 429 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-ddandert started working on this issue
Aug 22nd, 2020 3:01pm
GetHuman-ddandert confirmed the issue is fixed. Hooray!
Aug 22nd, 2020 3:02pm

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