I need assistance creating a T-Mobile ID so I can sign in to my T-Mobile account to the...

GetHuman7018505's customer service issue with T-Mobile from January 2022

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Before contacting them, items GetHuman7018505 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman7018505's own words
I need assistance creating a T-Mobile ID so I can sign in to my T-Mobile account to then activate the EBB or ACP program credit of $**. I am unable to create a T-Mobile ID because the first step is the enter your phone number. Due to the fact that my phone is not a T-Mobile number the system responds with a message saying "The number ***-***-**** is a GoSmart phone number. Please visit https:**www.gosmartmobile.com to manage this line." after going to this is I tried to login and once again it would not allow me to do so. The message I got was "The phone number entered is not valid. Please enter a valid phone number. Otherwise, *error*********link** to activate one. "** I do not need assistance managing my number. This website also doesn't help me create an account.

GetHuman7018505 did not yet indicate what T-Mobile should do to make this right.

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T-Mobile

Customer service issue
Reported by GetHuman7018505
Jan 13th, 2022 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 165 others
0 customers following this

Timeline

GetHuman7018505 started working on this issue
Jan 13th 2:17am

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