To whom it may concern, **In review of my t-mobile account I found several discrepancie...

GetHuman1702557's customer service issue with T-Mobile from December 2018

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The issue in GetHuman1702557's own words
To whom it may concern, **In review of my t-mobile account I found several discrepancies in my payment history.*The first issue was an absence of your advertised auto-pay discount, which i assumed was applied when I signed up but upon this review found no credit applied. *The second issue had to do with the constant fluctuation of my monthly bill. No new charges have been made according to the itemized bill, just a change in charges. **I called T mobile customer service with these issues and with each piece, they told me there was nothing they could do. The representative was kind however, in her verbal approach. I was told to expect a follow up call a few hours later, though that call did not occur. **I did however receive ** consecutive texts from t-mobile asking for my input on the service. Instead of responding to and reinforcing that string of harrasing texts I decided to put this in an email in hopes of getting some actual resolution.**I very much appreciate the time,**- Michael
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Customer service issue
Reported by GetHuman1702557
Dec 6th, 2018 - 6 mons ago
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GetHuman1702557 started working on this issue
Dec 6th, 2018 3:47pm