I've been a T-Mobile customer for * years now I recommend T-Mobile to my family wish th...

GetHuman-rebecama's customer service issue with T-Mobile from December 2018

18 views | 4440 similar | 0 following
Help with my T-Mobile issue
Next: our robot will wait on hold for GetHuman-rebecama to get a T-Mobile rep on the line!
Always use the GetHuman Phone to call T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-rebecama's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rebecama may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman-rebecama's own words
I've been a T-Mobile customer for * years now I recommend T-Mobile to my family wish they all switched over several months ago I was looking to upgrade my phone have the Note * and I was looking at the Note * I had just missed a sale to get the note without a downpayment I was told the note * was coming maybe I would want to wait for that one contact T-Mobile customer service and I was told if I was to wait till December that I would be able to get a phone without a downpayment so I waited now here's December I go back to T-Mobile and I've Been Told because of the price of the phone I had to put a down payment and I was offered other phones without down payments but that's not what I want otherwise got it a long time ago I'm very disappointed and let down especially now I find out I can't even get the Note * the one I originally went to store for they got me all excited for this note * that I waited for I was told by several different customer service agents then I will be able to get this phone in December I'm very upset even more so the T-Mobile does not value their existing long term customers but they give new customers who change over from Metro better deals my brother and sister transfer to T-Mobile they haven't been with him not even a year yet and they're able to get trade ins with no down payments I find that very unfair I'm so disappointed in this company and I recommended I spoke very highly of not anymore

GetHuman-rebecama did not yet indicate what T-Mobile should do to make this right.

How GetHuman-rebecama fixed the problem

We are waiting for GetHuman-rebecama to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rebecama fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rebecama
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 4440 others
0 customers following this


GetHuman-rebecama started working on this issue
Dec 22nd, 2018 8:06pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies