UPDATE! NOT FIXED

GetHuman1102837's customer service issue with T-Mobile from September 2018

17 views | 2208 similar | 0 following
Help with my T-Mobile issue
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Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1102837's own words
Get a prepaid plan including sim card. ... I used the online chat and was told I had ordered a month of prepaid service and a SIM kit. Never received sim kit yet my payment went through but I still don't have my account activated. I can't even log on and they quit the chat so fast I wasn't even able to save the apparent phone number I was given. I have no way of accessing the site and they had me give a friend's phone number since I didn't have a number yet (obviosuly trying to get one) and she has a Tmobile number but somehow that went through..*Pretty frustrated with this.*Got back on the chat. They have no record of my name or the email address I provided*So YALL scammed me out of $** bucks. Waiting on you to "resolve this issue".
They never sent it and are now claiming I don't even exist in the system.
Figuring it out!
I'm new and I expect to get my money's worth?
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T-Mobile

Customer service issue
Reported by GetHuman1102837
Sep 6th, 2018 - 2 years ago
Fixed
Seen by 17 customers so far
Similar issue to 2208 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman1102837 started working on this issue
Sep 6th, 2018 3:30pm
GetHuman1102837 indicated the issue is not fixed yet.
Sep 6th, 2018 4:33pm
GetHuman1102837 indicated the issue is not fixed yet.
Sep 8th, 2018 4:06pm
GetHuman1102837 indicated the issue is not fixed yet.
Sep 8th, 2018 4:07pm
GetHuman1102837 indicated the issue is not fixed yet.
Sep 8th, 2018 4:08pm
GetHuman1102837 indicated the issue is not fixed yet.
Sep 8th, 2018 4:09pm
GetHuman1102837 indicated the issue is not fixed yet.
Sep 8th, 2018 4:12pm
GetHuman1102837 indicated the issue is not fixed yet.
Sep 8th, 2018 4:14pm
GetHuman1102837 indicated the issue is not fixed yet.
Sep 8th, 2018 4:15pm
GetHuman1102837 indicated the issue is not fixed yet.
Sep 8th, 2018 4:16pm
GetHuman1102837 indicated the issue is not fixed yet.
Sep 16th, 2018 5:54pm

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