Hello. I was a T-Mobile customer and was extremely happy with the great service. Then I...

GetHuman-lcdrn's customer service issue with T-Mobile from August 2018

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The issue in GetHuman-lcdrn's own words
Hello. I was a T-Mobile customer and was extremely happy with the great service. Then I moved to Salt Springs Florida, and there was no coverage from any company until Verizon put up a tower. So I had no choice. Verizon is the biggest ripoff I have ever experienced. With T-Mobile, I was on the over ** auto pay plan for $***month, and that is exactly what I was charged. With Verizon, I had to use my credit cart to sign up, then switch to a debit card for auto pay. My plan is $** * all their fees a month. Well they have been draining BOTH accounts ever since. For instance* July **th they took $*** from one account, then another $*** from another! Now it says on my online account that I owe $***!!! And that I'm past due for over $***!!! WHAT??? PLEASE CONSIDER PUTTING UP A TOWER NEAR ME!!! There are hundreds of people around here that would switch to T-mobile if you did. I will go door to door and convince them all to switch
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Customer service issue
Reported by GetHuman-lcdrn
Aug 12th, 2018 - 7 mons ago
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GetHuman-lcdrn started working on this issue
Aug 12th, 2018 11:40am
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Aug 12th, 2018 11:40am