Hello Good Afternoon, *I am sending this because of a payment that was not authorized o...

GetHuman901316's customer service issue with T-Mobile from July 2018

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The issue in GetHuman901316's own words
Hello Good Afternoon, *I am sending this because of a payment that was not authorized on my bank account i spoke with Rudy from RGV support and advised no payment shows on the account as today when payment was taken out on *********. I had recently done a change of reposiably on my line due to disconnecting my lines with tmobile so my sisters line had to be transfer to my moms account with tmobile and her device was suppose to go as well.My mom did all the signed paperwork via email on ********* and when i spoke to a lady which i do not recall her name she advised all i had to pay was $**.** for the final bill and all devices had already been transfer but it would not reflect on the account until **-** hours later she advise me she could take my card (account) off the account so this inconvenience would not happen and appears she lied my card was not taken off and now i got charged for a device that was suppose to have been transfer out a while back. I need my money to be refunded to me and i need it by sunday as i have some bills to pay and i do not think you guys will pay for my inconvenience and late fees. if i need to get an atty involved for this inconvenience for bad faith i will so please get back with me as soon as possible ***-***-**** or by email *****@***.com

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Customer service issue
Reported by GetHuman901316
Jul 20th, 2018 - 5 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1209 others
0 customers following this


GetHuman901316 started working on this issue
Jul 20th, 2018 8:02pm