*. We ave been with T-Mobile nearly ** years. We have three lines, phone numbers.**. O...

GetHuman-ronkapla's customer service issue with T-Mobile from July 2018

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The issue in GetHuman-ronkapla's own words
*. We ave been with T-Mobile nearly ** years. We have three lines, phone numbers.**. On ** June **** we inquired about the Military One plan. We were instructed to close our account and transfer our numbers to a new account, so the military veteran is the primary number. **. On ** July ****, I called T-Mobile to clarify final billing on our first account. I was told (on recorded line) to disregard the Return Labels for "Cell Spot" Wi-Fi booster provided years ago to our first account. **. On ** July my son received a text message from T-Mobile attempting to notify us of new charges due to the non-return of the equipment. **. I have spent costly HOURS on the phone, holding and speaking with T-Mobile customer service personnel, with no compensation. **. IS THERE OR IS THERE NOT A CHARGE FOR OLD EQUIPMENT? CAN WE STILL RETURN THIS EQUIPMENT TO REVERSE CHARGES? **. CAN YOU REPLACE THE WIFI BOOSTER WITH NEWER, BETTER BOOSTER? **. IF WE ARE BEING CHARGED FOR THE EQUIPMENT WE WERE INSTRUCTED TO NOT RETURN WE WILL CLOSE THE ACCOUNT AND ALL BUSINESS WITH T-MOBILE. **. The phone numbers are ***-***-**** and ***-***-**** and ***-***-****.

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Customer service issue
Reported by GetHuman-ronkapla
Jul 12th, 2018 - 4 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 1081 others
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GetHuman-ronkapla started working on this issue
Jul 12th, 2018 4:02pm