I was in the hospital and just got out. I did not pay my account of **.**. However, I...

GetHuman-odherbie's customer service issue with T-Mobile from May 2018

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The issue in GetHuman-odherbie's own words
I was in the hospital and just got out. I did not pay my account of **.**. However, I have just paid it today ******** in the amount of **.**. You have suspended my account for air time only. You gave me a pin I know nothing about because I always pay by walking into a location. I do not know of any pin they stated that customer care gave me this pin that I know nothing about. I is crazy that none of your customer rep. know how to handle this situation. I was passed to ten people who know nothing plus several supervisors. Each told me the store should have called them to verify my pin. I am a ** year old person why would you run me around like this still my problem has not been resolved. This is the worst service I have ever seen or encounter in my life stupid people have taken over and it is terrible. Customer rep. Mr. Brianna stated I can help however, transferred me to another and another. Call back ***********Terrible service at T-Mobile
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T-Mobile

Customer service issue
Reported by GetHuman-odherbie
May 21st, 2018 - 6 mons ago
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Seen by 5 customers so far
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-odherbie started working on this issue
May 21st 6:11pm