I was in the hospital and just got out. I did not pay my account of **.**. However, I...

GetHuman-odherbie's customer service issue with T-Mobile from May 2018

317 similar
0 following
Help with my T-Mobile issue
First: share to improve GetHuman-odherbie's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-odherbie to get a T-Mobile rep on the line!
Always use the GetHuman Phone tocall T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-odherbie's own words
I was in the hospital and just got out. I did not pay my account of **.**. However, I have just paid it today ******** in the amount of **.**. You have suspended my account for air time only. You gave me a pin I know nothing about because I always pay by walking into a location. I do not know of any pin they stated that customer care gave me this pin that I know nothing about. I is crazy that none of your customer rep. know how to handle this situation. I was passed to ten people who know nothing plus several supervisors. Each told me the store should have called them to verify my pin. I am a ** year old person why would you run me around like this still my problem has not been resolved. This is the worst service I have ever seen or encounter in my life stupid people have taken over and it is terrible. Customer rep. Mr. Brianna stated I can help however, transferred me to another and another. Call back ***********Terrible service at T-Mobile
GetHuman-odherbie did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman-odherbie fixed the problem
We are waiting for GetHuman-odherbie to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would T-Mobile email you?
This email address isn't valid
Follow this issue
See how GetHuman-odherbie fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-odherbie
May 21st, 2018 - 8 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 5 customers so far
Similar issue to 317 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
GetHuman-odherbie started working on this issue
May 21st, 2018 6:11pm