Synchrony Bank Customer Service Issues

Hello, in October, we ordered chocolate brown couches that we eagerly awaited for two months. Upon arrival, we were disappointed to find pearl white couches instead. After contacting the company, we scheduled a meeting with the manager and staff to discuss the issue. They agreed to deliver the correct smaller couches within two weeks and allowed us to keep the incorrect ones temporarily at no cost. However, after the two weeks passed, we received a bill for the unwanted couches instead of the correct ones. As a result, we have decided to cancel our order and close our account with Synchrony Home. We would appreciate it if the incorrect couches could be picked up promptly. Thank you.

I received an email about my upcoming bill and called regarding a recent payment. The representative I spoke to mistakenly insisted I had a negative balance of $17. I inquired about my next payment date but he seemed distracted while I could hear him in the background. Eventually, he mentioned sending me a check, which was not what I needed. Unable to access my account online due to quarantine, I am concerned about potential delays in payment. I also have another urgent matter to discuss. I hope to speak with a representative directly rather than through overseas call centers, as the current phone support has been unhelpful. My contact numbers are probably [redacted] or [redacted] during the lockdown. Your assistance would be greatly appreciated. Thank you.

My Amazon Prime card is through Synchrony Bank. On January 4th, we purchased a Ryzen CPU for $[redacted].67. Unfortunately, Amazon informed us that the CPU was lost in shipment. Despite numerous calls to both Amazon and Synchrony, and waiting for a refund, I eventually had to open a dispute with Synchrony. While Amazon claims they refunded the money to Synchrony last month, Synchrony insists they have not received it. This has led to me being unable to pay off my full monthly statement until this issue is resolved. Amazon has provided a refund ID to Synchrony as proof of payment, but the charge remains on my account.

We are a certified public accounting firm specializing in tax accounting. Transitioning to a paperless system can lead to cost savings, but it entails the responsibility of ensuring that both you and your customers have access to print out statements for record-keeping. The IRS and local tax authorities may require transaction proof years down the line, sometimes up to 16 years later. This means consistently printing and maintaining records for all accounts, which can be a daunting and unrealistic task for most taxpayers. While going paperless may seem financially beneficial, it may not align with the standards of tax audits that often demand physical proof. This discrepancy between digital records and tax regulations poses potential risks for customers. It's essential to consider where such risks fit within your overall customer service philosophy.

On July 10, [redacted], I mailed the following letter excerpts to: WALMART/SAMS CLUB/SYNCHRONY BANK P.O. Box [redacted] Orlando, FL 32[redacted] SUBJECT: Financial Hardship Reference account(s): a.6[redacted]-9[redacted]; b.[redacted]-8-9[redacted]-[redacted] To Whom It May Concern, I am writing to explain my current challenges that led to account delinquency. I faced medical costs and supported my elderly parents, incurring significant expenses. Despite efforts, my income was limited to retirement funds, and I depleted most savings. I engaged Timberline Financial LLC to avoid bankruptcy, but faced issues with timely creditor payments. While I settled accounts with some creditors, challenges remain with Synchrony Bank for Walmart, Sam's Club, and PayPal. Despite attempts to make payments, confusion arose with Tenaglia & Hunt now handling collections. I received a court summons for March 23, [redacted], despite recent payments. Seeking clarity, I have reached out to an attorney. I can provide proof of recent transactions and can be reached at [redacted]. Thank you. Best regards, Floyd J. SS last four: [redacted]

I have a PayPal Credit account managed by Synchrony Bank. I contested two transactions from [redacted] with no satisfactory resolution from PayPal. In February [redacted], I ordered Morgan Silver Dollars and received fake coins. The second transaction in July [redacted] was for lawn chairs that I never received. I am seeking refunds for both transactions and will close my PayPal Credit account once this is resolved. I cannot support a company that allows fraud by Chinese vendors and fails to protect customers. PayPal's Buyer Protection plan is ineffective. Synchrony should reconsider its association with PayPal. I am requesting a refund of $[redacted].95 be credited to my PayPal Credit account.

I filed for bankruptcy a few months ago and left out my Synchrony Bank account because it had a zero balance for months and was always in good standing with no late payments. However, after being notified of my bankruptcy filing, Synchrony Bank promptly closed my account. I recently tried to apply for a new credit card to improve my credit but was denied due to "Prior unsatisfactory obligation with Synchrony Bank," which is inaccurate. I would appreciate honesty if Synchrony Bank didn't want me as a customer due to the bankruptcy stigma, rather than falsely labeling me as unsatisfactory. Thank you for your supposed efforts to assist me in rebuilding my credit.

I am Valencia S. Gibson, the holder of a platinum JCPenney Credit Card No. [redacted] [redacted] [redacted] 51 with a credit limit of $4,[redacted]. The account is paid in full, but I am having trouble accessing it despite numerous attempts. My daughter and I used to live at [redacted] Parkgate Place, Stone Mountain, Georgia, and requested a verification document which we never received. I have since moved to the Bahamas, and all correspondence is now directed to my brother's address at [redacted] Braidwood Lane, Acworth, Georgia, [redacted]. I have also changed my name to Sheron Valencia McKenzie due to marriage and would appreciate a new card reflecting this change. Any assistance in resolving this issue would be greatly appreciated. Thank you for your help, and I am hopeful for a positive outcome in granting me access to my account.

I have an account for my QVC card, but I've lost the card and don't know the account number. I want to ensure my payment is on time, but I'm unable to access my account online as it says my username or password is wrong. It's frustrating dealing with these issues when all I want to do is pay my bill.

The Better Business Bureau of Greater Kansas City's form is difficult to fill out. They didn't accept the customer service email I provided. Please share an email address so I can complete the form regarding you. Afterwards, I will submit a complaint to ftc.gov for assistance. I closed my MMA with Synchrony on 3/24/21, you transferred funds to Central Bank with a final payment of .44 cents a few days later. However, on April 6, [redacted], you withdrew $[redacted]. I've contacted your Bank to return the amount as my account is closed. It feels like harassment with conflicting messages about my account status. I haven't reopened my account with you. Please refund the $[redacted] taken on April 6, [redacted], and cease the harassment. I am 87 years old, living below the poverty level, just seeking peace.

Hello, I opened a credit card with Gap before leaving the US. I tried to contact customer service before my flight, but I was unable to make a payment as the account wasn't activated. Due to COVID-19, I lost my job, couldn't return to the US, and faced numerous challenges, including health issues. Recently, I received my stimulus payment and discovered my credit card balance had increased significantly. I've tried to reach out for assistance but haven't received a response. According to Credit Karma, my account is with a collection agency. I'm unsure of the next steps to resolve this issue. Any guidance would be greatly appreciated.

I would like to address the customer service for my account, which was described as a shared account. It is important to have representatives who speak proper English and show respect to customers, regardless of their location. Recently, my Credit Score App alerted me that my Care Credit Account was impacted by the primary account holder's credit score without any prior notification. When I contacted the Customer Service Representative regarding payment responsibilities, they seemed unaware of the issue and behaved unprofessionally. Despite explaining that the co-signer should be pursued if notifications were not received, I was not informed about the situation. The representative continuously repeated themselves without listening to my concerns or comments. I am uncertain if Synchrony Bank is based in the United States, as all my interactions have not been with American representatives.

I was expecting a refund of $[redacted] for my Prime membership as my account was closed, along with a $19.99 purchase refund on the same day, as confirmed in an email. Despite this, I have not received either refund. Recently, I noticed that I am being charged for shipping on purchases, even though I have not canceled my Prime membership. When I contacted customer service, they were unable to assist me and seemed unaware of the situation. I am frustrated with this experience and would like to speak to a representative to dispute these charges before I lose trust in Amazon. Thank you, A.M. [redacted] Account ending in [redacted]

Hello, I recently received an invoice requesting payment for my Amazon card. However, I haven't received the physical card yet, and I only have the last 4 digits of the account number from my credit card info on the Amazon shopping site. I'm unsure how to pay my bill or set up auto-pay without the full account number. I tried using the live chat, but it seems to be currently unavailable, and the link sent to my phone is not accessible since I don't have internet on my phone. Can someone please email me the link instead? Thank you. - S. Edelman

I recently used my Synchrony account at Mattress Firm after not using it for a few years. To make my first payment online, I need to log into my account, but I don't have the card or a bank statement with me to retrieve the full account number. I remember the last four digits are [redacted]. I have all the necessary ID information to verify my identity. Thank you for your assistance. Lynn D. Lehman [redacted] Goosepond Rd. Newark, Ohio [redacted] Last 4 digits of Social Security #: [redacted]

I'm sharing my experience with Synchrony Bank regarding a $[redacted] bed purchase at Mattress Firm in Tradition, Florida. Despite feeling uneasy about receiving a credit card I didn't need due to recent refinancing impacting my credit score, I reached out to Synchrony Bank on a Sunday night to cancel their offer. After encountering difficulties in finding contact information, I finally spoke to a representative who understood my concerns and agreed to halt the card. I then contacted the store to cancel the order, and my credit was restored. Reviewing my credit report, I discovered multiple recent credit denials by Synchrony Bank, adding to my frustration. As a disabled Vietnam War veteran, navigating these situations is especially challenging. I advise others to research Synchrony Bank and Mattress Firm practices. Thankfully, my persistence paid off, rectifying the issue and restoring my peace of mind.

I am looking for a way to pay my monthly Amazon card bill online. I used to pay through Amazon's "Manage at Synchrony Bank" button, but after switching my account from "Personal" to "Business", the link no longer works. Amazon advised me to contact Synchrony for help. Synchrony only allows payment using the full credit card number; however, I only have the last four digits, which are [redacted].

I hold a Chevron Texaco VISA card issued by Synchrony Bank, a card I've maintained for over 30 years, predating the Chevron and Texaco merger and Synchrony's acquisition of their credit cards. On May 30th, [redacted], my breakdown in Barstow disrupted my Fourth of July vacation plans. I faced a declined transaction at a Chevron station in Barstow, which has occurred in the past without a clear cause. Returning home, my card was declined at my local station on July 17th. After attempting to contact Synchrony Bank via phone and website and encountering connection issues, I'm reaching out here for assistance. Could there have been a security breach at Synchrony Bank? I'm seeking resolution to enable hassle-free card usage once more.

I am considering using CareCredit through Bangor Savings Bank to purchase glasses overseas. The local optician is not familiar with CareCredit. If I transfer around $[redacted] from CareCredit to my checking account at Bangor Savings Bank, will there be interest charges monthly as with previous transactions? The eyewear company does not accept CareCredit, so I am exploring this transfer option. I am unsure of the fees involved and do not have time to review the General Terms and Conditions. I am reaching out to get clarity on whether this plan is feasible. How would CareCredit confirm that the funds are for medical purposes like glasses to ensure interest-free payments?

I recently discovered an erroneous collection account listed on my credit report under JC Penney. Although I haven't had a card with them since before my bankruptcy, this account suddenly appeared in June. When I contacted Synchrony, they couldn't locate the account and advised me to dispute it. It's been over two weeks, and the collection is still showing up, affecting my credit negatively. I urgently need this issue resolved and the collection removed. If action isn't taken within five business days, I may consider legal action against Synchrony Bank for the damages caused. This situation is impacting my ability to secure favorable interest rates and make important purchases like buying a car. I have worked diligently to rebuild my credit post-divorce, so it's disheartening that this matter remains unresolved.