Synchrony Bank Customer Service Issues

Subject: Concern About Account with Synchrony Bank To Whom It May Concern, I wish to address an issue concerning my account with Synchrony Bank. I recently opened an account on July 2, [redacted], and received a statement notification on July 22, [redacted] with only the last 4 digits of the account number: [redacted]. However, the statement did not include a payment address or instructions on how to identify the payment for proper accounting. Upon attempting to access my account online, I realized I needed the full account number, which I have not received. As a result, I am concerned about incurring late fees or defaulting on my credit card debt. I request that Synchrony Bank promptly provide me with the necessary account details at no extra cost and consider extending the due date, given the circumstances. I also encountered difficulties with the virtual assistant and live chat feature on your website, experiencing delays and issues with receiving assistance efficiently. This has been frustrating and time-consuming. I hope this matter can be resolved promptly. Sincerely, Gary A Tubbs

I have made multiple payments to Synchrony Bank and need clearer proof of these transactions than the current account statement. I can provide all necessary details for you to verify my payments, including bank information, dates of payments, sources of the payments, etc. I would like a straightforward and up-to-date document detailing all my payments. I prefer to speak with a live agent first. Please let me know if you would like my cell number for a call. Additionally, I can explain all the payment information online through my bill. Thank you.

I have a Synchrony Home Design Card tied to our home's AC unit financing, which has been paid in full without any late payments. The original business no longer partners with Synchrony, and I am concerned that if the card is closed, it will impact my credit score. I am looking for assistance in finding other vendors that accept this card to make a transaction and keep the card active. If that's not feasible, I would like to explore converting the card to a general VISA/MC to maintain the available credit limit. Unfortunately, when I call the provided numbers and follow the prompts, I am directed to information about another irrelevant Synchrony account I have. The forgotten password and unsuccessful attempts to reset it on the website compound my issues. I am struggling to reach a live customer service representative for support. Any guidance would be greatly appreciated.

I am writing to request the cancellation of account number [redacted] in the name of M.M. The reason for the cancellation is due to missing molding needed to complete the flooring installation. The process began with measurements taken on August 16, followed by a visit to the store on August 27 to check on flooring availability and financing. Unexpectedly, a loan was processed by September 14, with payment obligations starting on October 6. Despite numerous phone calls, no installation date has been provided since September 15. As a next step, I will be sending a letter to Synchrony Bank in Orlando with a copy to Starks Carpet One in Ormond Beach, Florida, outlining the reasons for the cancellation request.

I need assistance with obtaining the payoff amount and mailing address for my mother's GE Capital account, now handled by Synchrony Bank. There is a lien on her home related to this account. My mother, Sarah Irene Baldwin Morgan, has dementia and is currently in a nursing home. We require this information promptly to complete the sale of her home. I am her Power of Attorney and sent a copy of the POA to Synchrony last week. I need this information in writing to proceed with the sale closure. Although I believe it is her Walmart credit card account, I do not have the account number. For any further details, you can reach me at [redacted] or via email at [redacted] Thank you for your assistance.

I've been trying to log into my account for a few days now but have been unsuccessful. When I reach the login page, I am directed to verify my phone number with a 5-digit code, but I am not receiving the code via voicemail or text. I can make a payment using Guest access but would like to review my account as there appears to be an unfamiliar phone number listed. I am unsure why I am not receiving the access code to my account, and I want to be able to access it to review the changes, as there seems to be an extra phone number added within the last month. I had no issues paying my bill last month, but I am now unable to log in.

Subject: Urgent Account Issue To Whom It May Concern, I am writing to address a pressing issue with my PayPal account ending in [redacted] in relation to orders placed on Wish. Multiple orders have not been delivered to me as they were purported to have been and some were sent to incorrect addresses with fake tracking numbers provided. Despite reaching out through emails and messages, I have not received any meaningful assistance other than communication with the virtual assistant. This has resulted in an outstanding balance on my account of $[redacted].00 due to excessive shipping charges that I believe are inaccurate. I have diligently tried to resolve this matter to no avail, and it greatly impacts my ability to make further purchases. I urge for a prompt resolution to this issue by ensuring the delivery of my orders and refunding the erroneous shipping fees. Your immediate attention to this matter would be greatly appreciated. I eagerly await your response. Warm regards, James F. N.

In May [redacted], I had to close my email account and never opened a new one. Credit cards like Lowe's, serviced by Synchrony, require an email address on their website, making it mandatory instead of optional. Despite contacting them about this six times since May, they claim they cannot change this field. I'm seeking ways to address this issue on their website, as it seems to be a common problem for seniors. I have resorted to entering "[redacted]" in the field. Since I cannot provide my email, I hope my cell number [redacted] will suffice for communication regarding this matter. - Cheryl U.

I believe I have been approved for a Walgreen's credit card as I am receiving emails from Synchrony regarding my account. However, I have not yet received the card and cannot log in to my account. I initially applied online and later spoke to a Walgreen's representative who submitted another application for me. I received a rejection letter stating I had already applied. I am unsure if I was approved from my online application, if the card was never sent, or if it was lost in the mail. It would be helpful to have this situation clarified. I continue to receive emails from Synchrony about an account I am uncertain about. Thank you.

I made a payment on my HSN charge card for $45.00, but the bank mistakenly withdrew $[redacted].00 from my checking account. Despite faxing my bank statement to three different recipients on October 4, [redacted], I still haven't received a refund from Synchrony Bank as promised after processing on October 6. Now, on October 13, I was informed that my request was rejected because my statement didn't show a balance. This is frustrating as my statement clearly indicated the $[redacted].00 payment to HSN. I find it unacceptable to have to go through such difficulties to recover my money. I explained my financial situation due to the pandemic, but they were unhelpful, stating it would take 3 to 7 days to resolve. This whole situation is incredibly frustrating and I expected better service.

I recently applied for Carecredit to purchase a stair glide, as it is medically necessary for me to leave my home due to being wheelchair bound. Unfortunately, the companies I wanted to buy from cannot set up Carecredit for the purchase. Despite this, Carecredit is accepted for items like Bowflex, which seems unfair. Local companies are charging much more for a stair glide than the ones I found, which makes this situation even more frustrating. I urge the company, led by Mr. Brian Doubles, to address this issue promptly as my mobility and safety are at stake. I hope that by bringing attention to this, not only will my needs be met, but it may help others facing similar challenges in the future. Thank you, Lorrie K. Bowers.

I recently received an offer for a Lowe's credit card with a $[redacted] credit limit. When I tried to apply over the phone, the experience was frustrating. The representative had a strong accent and a bad cold, making communication difficult. I decided not to finish the application and instead submitted the form at the Hanford, CA store. Unfortunately, I received a denial due to a "prior application" being too recent. Even though I shop at Lowe's often, I was indifferent about the approval since I wouldn't use the card much. To improve customer service, it would be beneficial if representatives spoke clear English, regardless of their location. As a loyal customer who has spent a significant amount at Lowe's, I find this treatment unacceptable. The credit card application process needs improvement, or offers should be reconsidered for customers who may not be interested in credit.

For the past few months, I have been dealing with continuous harassment from Synchrony Bank regarding a credit card debt issue with J. C. Penny in Draper, UT. The name mentioned in the messages is "James Bowie (Buie)." This has been going on for over a month, and I am no longer willing to tolerate it. I urge Synchrony to stop this harassment by identifying the caller(s). I have no association with J.C. Penny and do not use online banking. If this continues, I will have to seek help from relevant authorities or banking commissions to put an end to this situation.

I need to cancel my PayPal account. It has been hacked and scammed. I have spent countless hours on the phone trying to reach a customer service representative from the bank. They only answer my questions if I pay a $[redacted] service fee. If this is the level of customer service provided, then I am considering canceling all my credit cards from Synchrony and discontinuing their use altogether. This decision will significantly impact my annual expenses.

Hello, my name is Tony Z. I have multiple accounts with you, but the one I'm concerned about today is my eBay credit account. After speaking with three different eBay agents, I had trouble understanding them due to their broken English. There were unauthorized charges on my account, items I didn't order. They mentioned someone named H. Wang was linked to my account. I requested to freeze my account to investigate further. I suspect this person has been using my account for some time as my balance hasn't decreased for months. The last PayPal agent I spoke with had difficulty communicating in English and disputed all my purchases, leaving me confused. PayPal hasn't disclosed how long this unauthorized person had access to my account. I believe I've been a victim of fraud. I would like a new PayPal account number issued to me as I don't want to use the current one. I'm waiting for a detailed purchase list to distinguish between my valid purchases and unauthorized ones before any refunds are processed. The recent $[redacted].74 charge was made by my son, who returned one item but re-ordered without informing me. I seem to have received items I only viewed but didn't buy, like jeep parts and a dash cam, which appear to be unauthorized.

Hello, my name is Tony Z. I have multiple accounts with your company, and I want to address an issue with my Ebay credit account. I have encountered language barriers while speaking with eBay agents, leading to misunderstandings regarding unauthorized activity on my account. Someone named Hau Wang was revealed to have access to my account without my knowledge, impacting my balance. Despite attempts to resolve this with a PayPal agent, language difficulties persisted, resulting in disputed purchases. I suspect that my account was compromised, and I am concerned about its security. I am requesting a new PayPal account number and ask for a detailed purchase history to distinguish legitimate purchases from fraudulent ones before any refunds are processed. Some items I did not order, like jeep parts and a dashcam, were delivered, indicating a possible mix-up. Thank you for helping me resolve this matter.

I am looking to stop a recurring payment to BabyBlisters.org. I contacted them, and they advised me to go to my PayPal account to stop the payment, but that option is not available. Despite stopping the payments on PayPal last month, I discovered they were charging me again. After contacting them, they mentioned I could reach out to the bank to halt the payments. They offered me a refund of $30 if I dropped the dispute, which they fulfilled, along with waiving the $28 late fee. This situation is very frustrating, and I hope to find a resolution to end my association with BabyBlisters.org. Thank you. - Susan P.

Hello, I am reaching out today regarding my account for assistance. I recently discovered that the interest-free promotion on my purchase at Ashley Home Store had ended without my knowledge. Initially, I believed I still had more time due to being informed of a 3 year and a 6 year interest-free promotion when I made my purchase. Regrettably, the promotion was only for 24 months, resulting in over $1,[redacted].00 in interest charges. I have contacted customer support, but was informed that they are unable to assist as the 30-day grace period has lapsed. I am willing to settle my balance in full today, and I am kindly requesting Synchrony to consider waiving or reducing the accrued interest charges. Your cooperation on this matter would be greatly appreciated. Best regards, M.W.

I encountered an issue with my blue Amazon.com/PrimeRx card, where an email alerted to fix an incorrect ID number. Unfortunately, I deleted the email in error and have been unable to get assistance after several days of trying. I am uncertain about the next steps in obtaining a new ID number or card. Below are my details: Member ID: A BY62 QPYT ZHZM Group: AMAZONRX1 Bin: [redacted] PCN: [redacted] Thank you, Susan H.

I am encountering an issue where Amazon instructed me to reach out to Synchrony Bank for assistance. Recently, I received an email stating that the ID number for my blue Amazon.com/PrimeRx card is incorrect, requiring a modification. Regrettably, I accidentally deleted the email and have been unsuccessful in receiving support. Despite numerous attempts over several days, I have been unable to resolve the matter. My request is for Synchrony to aid me in obtaining a replacement for my Amazon.com/PrimeRx card. Thank you, S. Holliday Member ID: A BY62 QPYT ZHZM Group: AMAZONRX1 Bin: [redacted] PCN: [redacted]