Hello, my account is being closed. I do see that my direct deposit didn't go into the bank BEFORE my payment to you. I had no idea that I owed money or that a payment didn't go through. I am signed up for alerts, I searched my phone for any emails from Synchrony Bank. I got one for my care credit account (which is also current) I do not know why I was not called or in some way contacted for something that happened in January ****. I would gladly make those payments today. II also searched my Gmail account. I have no emails from Synchrony regarding my JC Penny account. I was just shopping there, no one made mention of this issue. I would have made it right. I am trying very hard to keep my payments current on all of my accounts. I'm not sure why I didn't know about this. I'm not sure why I don't have any emails or text messages regarding this terrible event. My husband usually opens the bank mail. He may not have told me, I just don't know. I will do anything to get this account current. I have every intention of paying this account in full and making my payments on time and without issue. I am willing to pay what I owe right now, and sign up for automatic payments if that helps me at all.
GetHuman1843466 did not yet indicate what Synchrony Bank should do to make this right.
I have an issue with Synchrony Bank too
How GetHuman1843466 fixed the problem
We are waiting for GetHuman1843466 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.