Hello, my account is being closed. I do see that my direct deposit didn't go into the...

GetHuman1843466's customer service issue with Synchrony Bank from December 2018

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The issue in GetHuman1843466's own words
Hello, my account is being closed. I do see that my direct deposit didn't go into the bank BEFORE my payment to you. I had no idea that I owed money or that a payment didn't go through. I am signed up for alerts, I searched my phone for any emails from Synchrony Bank. I got one for my care credit account (which is also current) I do not know why I was not called or in some way contacted for something that happened in January ****. I would gladly make those payments today. II also searched my Gmail account. I have no emails from Synchrony regarding my JC Penny account. I was just shopping there, no one made mention of this issue. I would have made it right. I am trying very hard to keep my payments current on all of my accounts. I'm not sure why I didn't know about this. I'm not sure why I don't have any emails or text messages regarding this terrible event. My husband usually opens the bank mail. He may not have told me, I just don't know. I will do anything to get this account current. I have every intention of paying this account in full and making my payments on time and without issue. I am willing to pay what I owe right now, and sign up for automatic payments if that helps me at all.

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Synchrony Bank

Customer service issue
Reported by GetHuman1843466
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 779 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN

Timeline

GetHuman1843466 started working on this issue
Dec 27th, 2018 8:52pm

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