My ** year old son got a letter stating he couldn't be approved for an Ebay Mastercard...

GetHuman749554's customer service issue with Synchrony Bank from June 2018

Help with my Synchrony Bank issue
My ** year old son got a letter stating he couldn't be approved for an Ebay Mastercard. Problem is, hes never applied. Also it's his first name with my last name and I havent applied either. Worried someone has access to our personal information. Need help or advice asap.
I trust that Synchrony Bank will make this right and come up with a resolution that is fair.
Help with my Synchrony Bank issue
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Synchrony Bank

Customer service issue
Reported by GetHuman749554
Jun 4th, 2018 - 15d ago
I have an issue with Synchrony Bank too
Fixed
Seen by 5 customers so far
Similar issue to 594 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Timeline
GetHuman749554 started working on this issue
Jun 4th 7:49pm
GetHuman749554 indicated the issue is not fixed yet.
Jun 8th 3:32pm
GetHuman749554 indicated the issue is not fixed yet.
Jun 8th 3:33pm