My ** year old son got a letter stating he couldn't be approved for an Ebay Mastercard...

GetHuman749554's customer service issue with Synchrony Bank from June 2018

Help with my Synchrony Bank issue
The issue in GetHuman749554's own words
My ** year old son got a letter stating he couldn't be approved for an Ebay Mastercard. Problem is, hes never applied. Also it's his first name with my last name and I havent applied either. Worried someone has access to our personal information. Need help or advice asap.
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Synchrony Bank

Customer service issue
Reported by GetHuman749554
Jun 4th, 2018 - 5 mons ago
I have an issue with Synchrony Bank too
Fixed
Seen by 7 customers so far
Similar issue to 594 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Timeline
GetHuman749554 started working on this issue
Jun 4th 7:49pm
GetHuman749554 indicated the issue is not fixed yet.
Jun 8th 3:32pm
GetHuman749554 indicated the issue is not fixed yet.
Jun 8th 3:33pm