I think my account got hacked because I could not get back in it. I finally managed to...

GetHuman-marnusvo's customer service issue with Supercell from December 2019

Help with my Supercell issue
First: share to improve GetHuman-marnusvo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-marnusvo may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman-marnusvo's own words
I think my account got hacked because I could not get back in it. I finally managed to recover ny account back after following security steps but now when I try to log in to my account it shows the following message : **ACCOUNT LOCKED **Your account has been locked for security reasons enter the unlock code to recover your account. ***I dont have the code and I dont know where to get it if I can please get help I will appreciate it alot ! Thanks ***The locked account email is *****@***.com

GetHuman-marnusvo did not yet indicate what Supercell should do to make this right.

How GetHuman-marnusvo fixed the problem

We are waiting for GetHuman-marnusvo to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Supercell customer problems.
How Do I Request a Refund from Supercell?Why is my Clash of Clans not loading?How do I appeal a ban in Clash of Clans?How do I report bugs or in-game problems to Supercell?How do I recover my Supercell account?
Do you have a customer issue as well?
We can help you get Supercell's attention and get better help faster. Tap below to get started.
Having Supercell issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-marnusvo
Dec 5th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 6327 others
0 customers following this


GetHuman-marnusvo started working on this issue
Dec 5th, 2019 10:32am