I forgot to put up my sunpass transponder the first day I was there. I went online and...

GetHuman-sixs's customer service issue with Sunpass from December 2018

2 views
 | 
318 similar
 | 
0 following
Help with my Sunpass issue
First: share to improve GetHuman-sixs's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sixs's next move: talk to Sunpass when they open.
Sunpass's call center is closed now. We will send GetHuman-sixs a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-sixs may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-sixs's own words
I forgot to put up my sunpass transponder the first day I was there. I went online and added it effective BACK to when I started the rental. I then opened CASE ********* to ask if the * old charges would come to my account. My case was closed and said all would be okay. Over the weekend, I received an INVOICE from THRIFTY with the * charges and $**.** worth of fees. I have no issue paying the tolls, but I do not think I should have to pay the fees, since I did all I was instructed to do for handeling the missed tolls. I tried to call customer service, but could not find an option to speak to a representative
GetHuman-sixs did not yet indicate what Sunpass should do to make this right.
I have an issue with Sunpass too
How GetHuman-sixs fixed the problem
We are waiting for GetHuman-sixs to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sunpass's attention and get better help faster. Tap below to get started.
Having Sunpass issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sunpass email you?
This email address isn't valid
Follow this issue
See how GetHuman-sixs fixes it.
This email address isn't valid

Sunpass

Customer service issue
Reported by GetHuman-sixs
Dec 5th, 2018 - 2 mons ago
I have an issue with Sunpass too
Not resolved
Seen by 2 customers so far
Similar issue to 318 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sixs started working on this issue
Dec 5th, 2018 3:57pm