I forgot to put up my sunpass transponder the first day I was there. I went online and...

GetHuman-sixs's customer service issue with Sunpass from December 2018

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The issue in GetHuman-sixs's own words
I forgot to put up my sunpass transponder the first day I was there. I went online and added it effective BACK to when I started the rental. I then opened CASE ********* to ask if the * old charges would come to my account. My case was closed and said all would be okay. Over the weekend, I received an INVOICE from THRIFTY with the * charges and $**.** worth of fees. I have no issue paying the tolls, but I do not think I should have to pay the fees, since I did all I was instructed to do for handeling the missed tolls. I tried to call customer service, but could not find an option to speak to a representative
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Customer service issue
Reported by GetHuman-sixs
Dec 5th, 2018 - 2 mons ago
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Seen by 2 customers so far
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GetHuman-sixs started working on this issue
Dec 5th, 2018 3:57pm