I have been unable to contact SunTrust via mobile service all weekend. I do all my bank...
GetHuman-brownthr's customer service issue with SunTrust Bank from September 2018
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The issue in GetHuman-brownthr's own words
I have been unable to contact SunTrust via mobile service all weekend. I do all my banking online. I called your customer service this morning was advised that there is no known date this will be solved. As a hearing impaired person that throws me into using your TTY which in the past I have found to be quite in adequate. They just told me to go to my local branch. Using a *** operator is very cumbersome and once again I get told to go to my local branch. You are placing an undue hardship upon someone with a disability. Your representative who worked hard with me via voice phone this morning indicated that there was no known time when the mobile banking repairs can be estimated to be completed. In other words you are not able to serve me and it is due directly to my disability. If I use TTY as a substitute for mobile banking I want it to actually have them serve me. I don’t want to be told to go to my local branch. I want the TTY operator to actually provide me service. If you would like to contact me you can text me at ***-***-**** or You can email me at *****@***.com. Your operator this morning, or customer service rep, indicated that email is for internal purposes only. Your policies and procedures are making it very difficult for me to manage my funds presently. I’ve banked with you for over ** years. I’m highly disappointed.
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