I have been unable to contact SunTrust via mobile service all weekend. I do all my bank...

GetHuman-brownthr's customer service issue with SunTrust Bank from September 2018

53 views | 427 similar | 0 following
Help with my SunTrust Bank issue
Next: our robot will wait on hold for GetHuman-brownthr to get a SunTrust Bank rep on the line!
Always use the GetHuman Phone to call SunTrust Bank. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-brownthr may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
The issue in GetHuman-brownthr's own words
I have been unable to contact SunTrust via mobile service all weekend. I do all my banking online. I called your customer service this morning was advised that there is no known date this will be solved. As a hearing impaired person that throws me into using your TTY which in the past I have found to be quite in adequate. They just told me to go to my local branch. Using a *** operator is very cumbersome and once again I get told to go to my local branch. You are placing an undue hardship upon someone with a disability. Your representative who worked hard with me via voice phone this morning indicated that there was no known time when the mobile banking repairs can be estimated to be completed. In other words you are not able to serve me and it is due directly to my disability. If I use TTY as a substitute for mobile banking I want it to actually have them serve me. I don’t want to be told to go to my local branch. I want the TTY operator to actually provide me service. If you would like to contact me you can text me at ***-***-**** or You can email me at *****@***.com. Your operator this morning, or customer service rep, indicated that email is for internal purposes only. Your policies and procedures are making it very difficult for me to manage my funds presently. I’ve banked with you for over ** years. I’m highly disappointed.

GetHuman-brownthr did not yet indicate what SunTrust Bank should do to make this right.

How GetHuman-brownthr fixed the problem

We are waiting for GetHuman-brownthr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SunTrust Bank's attention and get better help faster. Tap below to get started.
Having SunTrust Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-brownthr fixes it.
This email address isn't valid

SunTrust Bank

Customer service issue
Reported by GetHuman-brownthr
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 53 customers so far
Similar issue to 427 others
0 customers following this

Timeline

GetHuman-brownthr started working on this issue
Sep 17th, 2018 1:23pm
GetHuman-brownthr shared this issue with friends on Facebook
Sep 17th, 2018 1:24pm