Invoice Number: *****-EXNI*V*AUS****StudentUniverse Reservation Code : EUTRYD***hello t...

GetHuman-zannolim's customer service issue with StudentUniverse from August 2018

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The issue in GetHuman-zannolim's own words
I was trying to have the refund for the amount already payed and not to pay for the next flight when we have to go back on the ** August because there was written nothing about the payment of the baggage in your reservation .We're very disappointed about the service. ... Invoice Number: *****-EXNI*V*AUS****StudentUniverse Reservation Code : EUTRYD***hello this morning at check in american airlines I had to pay the cost of checked baggage equal to the price of € ** for three bags. I am to file a claim for payment. I would like to be contacted by you. Thank you.*Rino Marco Zannoli*Maria Anna Filannino *Riccardo Precetti
We are very happy if you'll give us a refund and the possibility not to pay the next amount for coming back on the ** august.
Because we travel a lot and for us it is the first time that we buy some tickets by our website and the first time that it happen this problem.
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StudentUniverse

Reclaim baggages because we payed €** for each baggage to go and we'll pay for coming back
Customer service issue
Reported by GetHuman-zannolim
Aug 14th, 2018 - a yr ago
I have an issue with StudentUniverse too
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Seen by 11 customers so far
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Timeline
GetHuman-zannolim started working on this issue
Aug 14th, 2018 11:50am
GetHuman-zannolim confirmed the issue is fixed. Hooray!
Aug 15th, 2018 12:30am
GetHuman-zannolim indicated the issue is not fixed yet.
Aug 15th, 2018 12:31am
GetHuman-zannolim indicated the issue is not fixed yet.
Aug 15th, 2018 12:49am
GetHuman-zannolim indicated the issue is not fixed yet.
Aug 15th, 2018 12:50am