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The issue in GetHuman2458230's own words
I just bought a Samsung galaxy j* luna pro online and a $** unlimited *g LTE plan eith plenty of high speed data gigs. I cannot get more than two bars at all times. It very rarely connects to the internet and when it does it's very slow. Most of the time I don't have any signal at all, it's hard to send text messages because of it and I can't talk on the phone without losing the call. I've had straighttalk phones in the past and never had this big of an issue with connection. I googled it and everyone said I needed to change my APN but the option to edit or add APN is blacked out in my settings and I cannot click on it. Please help me get better signal. My husband has a cricket wireless phone and it has perfect signal almost everywhere and he can use it in our house, which I cannot on my phone because I cannot get signal
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