On ********, I called and spoke to a customer service rep to see if I were to purchase...

GetHuman1798452's customer service issue with Straight Talk from December 2018

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The issue in GetHuman1798452's own words
On ********, I called and spoke to a customer service rep to see if I were to purchase a SIM Activation Kit would it work on an old phone I have. I gave them everything they asked for, all the numbers etc., and they told me several times it was compatible. So I purchased the SIM Kit, it costs me $**.**. I was on the phone with many of your Customer Service Reps for last night for **hours to activate my phone only to find out that IT IS NOT COMPATIBLE, and at the end of the night, midnight, I could not use my phone at all because the last person who "helped" me screwed up when entering my telephone number, which left an ERROR on my account and locked it up. *I would expect to be reimbursed for the money I laid out on the SIM Activation Kit that your people told me would work on my phone, since I called BEFORE I purchased it. This is totally on your company & the people who work for you. They clearly did not know what they were doing and misinformed me for ** hours. This is clearly misrepresentation.Therefore, what do I need to do to be reimbursed for the cost of the Sim Kit $**.** that is of no use to me??*My number is ***-***-**** *Phone IMIE******************Ernest Dansereau

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Straight Talk

Customer service issue
Reported by GetHuman1798452
Dec 20th, 2018 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 4757 others
0 customers following this

Timeline

GetHuman1798452 started working on this issue
Dec 20th, 2018 11:13am

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