My iphone with straight talk ran out for non payment. I called to refill over the phon...
GetHuman974171's customer service issue with Straight Talk from August 2018
Help with my Straight Talk issue
First: share to improve GetHuman974171's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman974171 to get a Straight Talk rep on the line!
Always use the GetHuman Phone tocall Straight Talk. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman974171 may need:
Phone number, Address on account, and Name on account
The issue in GetHuman974171's own words
My iphone with straight talk ran out for non payment. I called to refill over the phone (same as i always do with my debit card) straight talk could not find my phone number or my account via imei number. I said who has my phone number? Ive kept that phone number for over * years. Straight talk lost all my information and the representative assigned me to my phone number as a new customer and took my payment over the phone. My phone still did not work. I called straight talk the lady asked what my sim card number was i told her she was rude and said "you just bought a new phone, where is the sim card?" I told her that was the sim card ivd always used. They said it would take * days to deliver. Several Straight talk representatives have disrespected me and called me a liar. I decided to switch carriers to a company I can speak with face to face to resolve any kind of issue in a timely fashion. I need my phone for my job. I had to pay for the cheapest brand new phone plus activation fees. Plus money for a refill to straight talk i called again and Thank you for refunding my straight talk refill. However straight talk has placed a LOCK on my iphone (my main work phone). They said the lock was on because i am a new customer. I asked to speak to the supervisor he said he would connect me put me on hold then sent me to "automated phone lock information"*PLEASE UNLOCK MY IPHONE. Your company made an error and lost my account and information. I have bank statements to prove payments ive made all year to straight talk i am not a new customer. I can understand technology sometimes errors or mistskes happen. I was very fond of your company before this whole incident. Thank you for your time.**Name: Tim Cyr**Address: ** Silva Ave* Portsmouth, RI *******Phone: (***)***-*****Iphone *s*imei: ** ****** ****** *
GetHuman974171 did not yet indicate what Straight Talk should do to make this right.
I have an issue with Straight Talk too
How GetHuman974171 fixed the problem
We are waiting for GetHuman974171 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.