My iphone with straight talk ran out for non payment. I called to refill over the phon...

GetHuman974171's customer service issue with Straight Talk from August 2018

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The issue in GetHuman974171's own words
My iphone with straight talk ran out for non payment. I called to refill over the phone (same as i always do with my debit card) straight talk could not find my phone number or my account via imei number. I said who has my phone number? Ive kept that phone number for over * years. Straight talk lost all my information and the representative assigned me to my phone number as a new customer and took my payment over the phone. My phone still did not work. I called straight talk the lady asked what my sim card number was i told her she was rude and said "you just bought a new phone, where is the sim card?" I told her that was the sim card ivd always used. They said it would take * days to deliver. Several Straight talk representatives have disrespected me and called me a liar. I decided to switch carriers to a company I can speak with face to face to resolve any kind of issue in a timely fashion. I need my phone for my job. I had to pay for the cheapest brand new phone plus activation fees. Plus money for a refill to straight talk i called again and Thank you for refunding my straight talk refill. However straight talk has placed a LOCK on my iphone (my main work phone). They said the lock was on because i am a new customer. I asked to speak to the supervisor he said he would connect me put me on hold then sent me to "automated phone lock information"*PLEASE UNLOCK MY IPHONE. Your company made an error and lost my account and information. I have bank statements to prove payments ive made all year to straight talk i am not a new customer. I can understand technology sometimes errors or mistskes happen. I was very fond of your company before this whole incident. Thank you for your time.**Name: Tim Cyr**Address: ** Silva Ave* Portsmouth, RI *******Phone: (***)***-*****Iphone *s*imei: ** ****** ****** *
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Straight Talk

Customer service issue
Reported by GetHuman974171
Aug 10th, 2018 - 7 mons ago
I have an issue with Straight Talk too
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Seen by 7 customers so far
Similar issue to 1853 others
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GetHuman974171 started working on this issue
Aug 10th, 2018 5:19am