Straight Talk Customer Service Issues

Last week, I accidentally dropped my small, basic LG phone into half a cup of coffee. Despite retrieving it within a few seconds, the phone remained wet and stopped working. After drying it in rice for 12 hours, the phone started working, but it seemed like a piece of rice got stuck near the charging port, rendering it unable to charge. Following advice, I purchased an unlocked Samsung Galaxy S7 Edge for use with AT&T, even though I believed Verizon towers were used in my area. As a loyal Straight Talk customer, I need assistance setting up my new phone on the Straight Talk network. My phone number is [redacted], and I have both devices with me for immediate access. Do I need to visit Walmart to obtain a new SIM card kit for this transition?

I did not authorize nine charges from Straight Talk. There were eight unauthorized transactions for $5 each, totaling $40, and one for $10, making it $50 in total. I have had trouble getting assistance and am looking for a customer service representative based in the USA who will listen to my concerns without interruption. I hope to resolve this issue and receive the respect I deserve for my hard-earned money. Thank you for your assistance.

When attempting to send text messages, an error message consistently appears prompting me to retry sending. Despite selecting "retry" repeatedly, the message reoccurs, eventually leading to a "Message not delivered... Network Error" notification. Surprisingly, the texts are sending multiple times despite the error message. This issue seems to occur during certain times as texting in the morning poses no problem. I contacted customer support and followed their instructions twice, which entailed dialing *[redacted], reprogramming the phone, followed by shutting it down and dialing *73 to send a test message to myself. However, the problem persists. After a callback, I missed their attempt to reach me, and upon contacting them again, we repeated the steps. Unfortunately, further assistance was unavailable without another phone line. Seeking a solution online to resolve this ongoing texting issue.

I am experiencing a text messaging issue with my phone. Whenever I try to send a text, I receive a "Send fail, would you like to retry?" message followed by a "Message is not delivered, Network Error" notification. Despite these errors, the messages are actually being delivered upon retrying multiple times. I have contacted customer service twice, following their instructions to reprogram the phone and restart it. However, the issue persists. I was advised to continue troubleshooting on another phone, which I don't have access to. I would appreciate any assistance with resolving this matter. Thank you.

I have been trying to text my son for a month now. Over the weekend, someone else received my messages and told me to stop texting them. I confirmed it was my son's number, and after reaching out on Facebook, he called me. However, when I messaged him back, it was undeliverable. It seems like the other party may have blocked my messages. This is frustrating as we need to communicate due to his dangerous job. He mentioned changing carriers recently due to poor service. I'm unsure if this is related, but it's a starting point. The unhelpful person who received my messages didn't assist in resolving the issue. My number is [redacted] (Jackie T.), and my son's number is [redacted] (Adam T.). I'll be available after 5:30 but will check my email once home. Thank you for looking into this matter. Additionally, there seems to be a delay in a PayPal transaction, using the same number mentioned, which is causing concern.

My Galaxy S6 is having trouble sending or receiving pictures. I spoke to a Straight Talk agent twice on the phone and had to adjust my APN settings, but I think there might still be an issue. Also, when I switch from Wi-Fi at a location to mobile data, my phone does not connect to the 4G network and shows "no connection," preventing me from using data. However, calling and texting still work. Other than these two problems, my phone works well with Straight Talk, and I prefer not to switch to another plan. These issues have been persisting for about 3 to 4 months, but I am finally looking to resolve them now.

I recently purchased an LG Stylo 3 from the Straight Talk website and received a phone that doesn't work in my area. After contacting customer service, I was assured that I would receive a shipping label to return the phone and get a CDMA phone that operates on the Verizon tower necessary for my location. Despite being told this was noted on my account, I have yet to receive the shipping label after more than two days. I specifically provided my zip code, [redacted], to ensure I received a phone with service in my area. I need the CDMA version of the LG Stylo 3, which uses the Verizon tower like my husband's phone, to resolve this issue promptly. I am frustrated with the inconvenience caused by receiving the wrong phone and the delay in resolving this matter.

I recently reactivated my ZTE phone this morning. When I turned it on, it prompted me to enter my email address. I attempted to enter my email address [redacted] along with my password screwit4, but the phone is asking for the previous email account it was synced with. The email it is asking for is the one that was initially synced to the phone. I had some trouble with this last month as well. Before moving to Straight Talk, I used Boost Mobile. In May, I switched to Straight Talk and set up a new email and password. Despite this, the phone is asking me for my old email account. I entered it, and the phone is now asking me to get a verification code from that email, but I no longer have access to it as I am now using Straight Talk. I would appreciate it if someone could access my account and resolve this issue so that I can start using my phone without encountering this problem every time I recharge it. If possible, please communicate with me through my girlfriend's email address. Thank you.

I contacted customer service regarding my voicemail access issue, receiving an invalid code message. After no success with self-help instructions, I shared this with the operator who provided the same guidance. Upon no improvement, an operator requested my contact number for assistance but did not call back. Following a 45-minute hold, I spoke to another operator and repeated the steps to no avail. I was then transferred to another person who had me enter my entire phone number instead of the last four digits. After being told to wait two hours for results, frustrated by the lack of progress after multiple calls, I expressed disappointment in the customer service. I suggested a courtesy call to confirm resolution instead of waiting on hold for further assistance.

I'm experiencing a loud beeping sound from my corded phone connected to my StraightTalk landline service. This issue only started about a week ago. I'm unable to get a dial tone and instead hear continuous beeping when I pick up the phone to make calls. Callers attempting to reach me are being sent directly to voicemail. Despite being on the automatic withdrawal plan and having paid this month's bill as confirmed in the email received, the problem persists. I rely on my landline service and need assistance to resolve this beeping problem.

About six days ago, I bought a phone from Straight Talk. After attempting to activate it at home, I discovered I couldn't get service because of my location. Despite being told by Straight Talk that the phone was compatible with Verizon, I struggled for two days to get it working. Straight Talk refunded my first month's payment and had Verizon confirm the phone's compatibility. Verizon sent me a SIM card, but I couldn't unlock the phone for activation. Straight Talk mentioned the phone couldn't be unlocked for a year. When I requested to speak to a supervisor, the call was disconnected before I could be transferred. I feel disappointed as a consumer and would appreciate any assistance. Thank you.

Today, my iPhone 5 suddenly stopped working. I am unable to make or receive calls, send messages, or access the internet. When I try to connect online, I receive a message saying "couldn't access cellular data network." I have already attempted to reset both network and all settings, but it hasn't resolved the issue. I rely on my phone as I live in a remote area and do not have a landline or access to Wi-Fi. I usually use Straight Talk without any problems, and my plan is paid up until mid-October. I am seeking help and would like to engage in a live chat with tech support from my notebook to troubleshoot this problem. My Straight Talk account number is [redacted], but unfortunately, my phone is not working, so please contact me via email at [redacted]

I recently purchased a phone from your company and planned to have my number ported. While at Walmart, the worker and your representative mistakenly transferred my number onto the phone without asking for my current service provider. It was only after they did this that they inquired about my provider, which is AT&T. They then informed me that I needed to purchase a port kit to transfer my number, which I cannot afford. I requested a new number, as my current one is already linked to my new Straight Talk phone. I urgently require a new number and service as my daughter, who is in serious condition due to kidney failure, may go into labor prematurely tonight at 6.5 months, putting both her and the baby at risk. I am in desperate need of assistance.

I am reaching out about an issue with my recent phone plan switch. Last month, I transitioned from being a long-standing Verizon customer to your service. When I signed up at Walmart for the Straight Talk plan, I was informed that Verizon billing would cease. However, after a few weeks, I discovered that I had been double charged by Verizon for services while also paying for Straight Talk. Upon contacting Verizon, I was told that Straight Talk had not provided me with accurate information leading to the double billing. Verizon indicated that they were expecting Straight Talk to communicate this matter to me before the switch. As a result, I had to pay $[redacted] to Verizon for services I did not actively use. I kindly request your prompt attention to this issue and hope that there could be some form of financial compensation to alleviate this unexpected financial burden. Your assistance in resolving this matter is greatly appreciated. Thank you, Tanda

I had enrolled my two phones in Straight Talk's auto refill program and wanted to cancel it, but I couldn't find a way to do it online. The service got renewed for three months, but I only wanted it extended for one month as I plan to switch to a different provider. I called to cancel the auto refill on both lines but was told they can't refund my unused 2+ months of service. I am facing losing over $[redacted] in payments or waiting until the end of September for my contract to expire. If Straight Talk made it clear that you need to call in to cancel auto refill, I wouldn't be in this situation. While I did allow the renewal, I believe there should be a way to get a prorated refund based on the time the renewal was in effect. I am disappointed that Straight Talk is not willing to help in this situation.

I purchased a 30-day service plan card for $25 from Walmart for Straight Talk. Upon entering the service pin on my account, it was rejected as invalid. When I contacted customer service via chat, they informed me that I had bought the wrong card and offered no solution other than to purchase a new one. I proposed crediting my account for the $25 difference, but both the customer service representative and their manager refused. After multiple attempts to escalate the issue to higher management, I was left without a resolution. Despite being told there was no one above the manager who declined my request, I persisted in seeking a refund for the erroneous purchase.

I am experiencing difficulty with my internet connection. Despite resetting the network connection, I am unable to use the internet, send texts, or access any apps as I have no access to Wi-Fi or a landline. This is my only phone, and I reside in a remote area. On June 19th, I had a similar internet connection issue which was resolved remotely by GetHuman816855. Currently, my iPhone5 displays "TFW LTE" in the upper left corner with 2 to 3 bars but no internet connection. Please assist me with resolving this issue. Additionally, I am curious to understand why this problem has occurred, as I have been a Straight Talk subscriber for approximately 3 years without any prior connection problems. Thank you for your help.

I reported an internet connection issue at 1:30 pm. GetHuman877960 attempted to fix it, but it's still not working. My iPhone 5s can't connect to the internet, access apps, or messengers. I tried a network reset, called customer service, and followed their instructions, but nothing helped. Unfortunately, I don't have WiFi or another phone available, which has made this situation incredibly frustrating. I've been a Straight Talk customer for 3 years, with my service plan paid until mid-October. My only means of communication is this phone, and I reside in a remote area, compounding the problem. Customer service suggested a profile issue, but I didn't remove any profiles. Now I've located a profile on my iPhone5s labeled "tracfone.vzwentp," indicating that the profile might not be the root of the problem as it hasn't been removed.

I have been experiencing internet connection issues for over six hours. Despite reporting the problem twice to Get Human, the initial ticket indicated that the problem was resolved. Unfortunately, I am still unable to access any websites, messengers, or apps. I contacted Straight Talk customer service three times. During the first call, they advised me to restart my phone, claiming it would resolve the issue, but it did not help. Subsequently, they suggested that the problem might be related to a lost or deleted profile, instructing me to download it using wifi, which is not available to me at the moment. However, upon checking my phone's profile settings, I found the profile "tracfone.vxwentp" intact. Despite receiving notifications on Viber and email, I cannot open them, and my messages are not going through. Whenever I attempt to open Safari, it indicates that it cannot establish a secure connection. I reside in a remote area without access to a landline or wifi for assistance. I rely on my phone's internet for navigation and other essential apps. My Straight Talk account is active until mid-October, and my phone number is [redacted]. The email associated with the account is [redacted], and I am using an iPhone 5s. Despite my efforts with Get Human and customer service calls, my issue remains unresolved. Any help would be greatly appreciated.

I have been experiencing internet connection issues for over 6 hours. I have made 3 reports and called customer service multiple times, but I haven't been able to get a resolution. I live in a remote area without a landline or Wi-Fi, so I rely on my phone for internet access. Despite the customer service representative's insistence that my profile was deleted, I have checked and confirmed that it is still there as "tracfone.vzwentp." However, I am still unable to access any apps or websites. Even though I receive email notifications, I am unable to open the content on my phone. Safari shows a slow progress bar and eventually displays "Safari cannot open the page, cannot establish a secure connection to the server." I have 2-3 bars of TFW LTE signal on my iPhone 5s. Please assist me in resolving this issue as I am completely reliant on my phone for internet access.