Straight Talk Customer Service Issues

For the past five months, my fiance's and my phone have been experiencing issues with the data services we pay for monthly. Despite contacting customer service 17 times to resolve the problems, each attempt has only made things worse. One incident led to a factory reset on my fiance's phone, while mine now has a short screen timeout and his volume remains permanently low, requiring speakerphone for calls. We have encountered unhelpful responses, including being transferred to irrelevant departments. After being customers for two years, we seek a refund for the months of service affected or replacement phones that function properly.

I have been struggling to resolve an issue with my data plan. My data was set to renew on the 8th, but there have been discrepancies in my usage. Despite renewing, my text messages indicated that I had a remaining balance of data from an add-on. I was advised to subtract my original data usage, leading to confusion once my add-on data depleted. Despite minimal usage and evidence on my phone of only 979mb used, customer service insisted I had consumed all 10gb for July. Talking to various representatives, there was a significant disparity between what their systems showed and my actual usage. Even after escalating the matter, I was met with unhelpful responses. This issue seems unique to my current three-month plan, as I had no issues with monthly plans previously. Additionally, I am encountering roaming issues where there should be a reliable connection. I seek guidance and resolution regarding these data discrepancies and connectivity problems.

I recently had an unfortunate experience with a customer service representative who abruptly ended our call. As a loyal Straight Talk customer for over two years on a basic plan, I never faced coverage issues until purchasing two smartphones. Within three to four days, I encountered persistent texting problems and dropped calls. Despite seeking assistance, I was met with unhelpful agents keeping me on hold for over two hours, followed by disconnections. Unfortunately, I will bear the cost of returning the phones and forfeit the plan expenses. Disappointed by the lack of resolution and disrespectful treatment, I believe Straight Talk's customer service is lacking integrity. Regrettably, I will cease any future transactions with this company and plan to escalate my concerns to the Better Business Bureau. It is disheartening that customer satisfaction appears insignificant to questionable entities like Straight Talk.

I purchased a service plan and a phone from Straight Talk's website. The order was mistakenly sent to the wrong address but is now on its way back to Straight Talk. When I contacted their customer service to request stopping the package so I could collect it from the post office, I was informed it couldn't be done. They mentioned that the refund could only be processed once they received the order. Although Straight Talk confirmed receiving the order on 8-3-[redacted], the refund has not been issued yet. As a result, my service has been disconnected, and I am unable to purchase a new service plan until the refund is processed.

Hello Straight Talk team. I hope you are able to take the time to read through this somewhat lengthy message outlining the issue my family has encountered and our attempts to resolve it. For over two years, we have been satisfied Straight Talk customers in our household. However, recently, my wife's Moto Android phone stopped being able to make or receive calls. Despite having adequate signal strength, only data and text messaging were functioning normally. My iPhone had no issues. I exhaustively attempted troubleshooting based on Straight Talk and Moto's advice, even resorting to a complete reset of my wife's phone. Strangely, my son's Android phone, also on Straight Talk, experienced the same calling problem. After multiple failed attempts and tedious support calls, we realized this was not isolated to just our phones. Noticing a pattern with Android phones in our area, I suspected it could be related to the tower's service in Quitman, Texas. A test in a neighboring town confirmed this theory. Despite reaching out to both Straight Talk and AT&T, the issue persists, affecting multiple devices. Please give this matter your full attention. Our phones are essential, and Straight Talk is the only service that functions reliably in our home. Thank you for any assistance you can provide.

My iPhone on Straight Talk ran out due to nonpayment. When I called to refill using my debit card, they couldn't find my account with my phone number or IMEI. They ended up assigning my number to a new customer and accepted my payment over the phone, but my phone still didn't work. When I called back, the representative was rude about my SIM card, claiming it was new when it wasn't. They said it would take 4 days to resolve. Several representatives were disrespectful and accused me of lying. Frustrated, I switched carriers for better service. I had to buy a new phone and pay extra fees. Straight Talk refunded the refill but locked my iPhone, calling me a new customer. Despite providing proof of past payments, they didn't help. I used to like their service until this incident. I just want them to unlock my phone. Thank you for your attention. Best, T. Cyr

I am writing to express my frustration with the recent issues I have been experiencing with my Straight Talk service. My name is Jessica L., and I have been a loyal customer for nearly three years. This month, however, my phone has been repeatedly denied network access, despite no changes to my phone or SIM card. I have contacted technical support multiple times, and despite their efforts to resolve the issue, I continue to face the same problem. I received two new SIM cards, both of which did not solve the issue. I even lost half of my service plan for the month due to the ongoing problems. These continual disruptions have caused me to miss important calls for job opportunities, resulting in lost income. I have spent countless hours trying to resolve this matter and need a working phone for my livelihood. I urge for a solution to be found promptly as this situation is causing significant hardships for me and my family. Ref #[redacted]. Thank you for your attention to this matter.

Hello, my name is Brisa Storey, and I have been a happy Straight Talk customer for over 4 years. However, I recently had a negative experience when setting up a new phone. Despite asking for assistance with improving my signal, I received unhelpful and dismissive responses from a representative during the call. This kind of customer service reflects poorly on your company and leaves me with more questions than before. I believe it would be beneficial for Straight Talk to review the recorded call and address the behavior of the employee involved. Customer satisfaction is important, and I hope this issue can be resolved promptly. Thank you, Brisa Storey.

I purchased the phone a year ago and have been quite patient. Apple's protocol for lost or stolen devices is frustrating as it requires access to a lot of account information like Apple ID, password, the find my phone app, and cloud account details. Unfortunately, my situation is complicated because my ex-partner stole my phone and changed all my passwords. I am now at a loss with no way to follow their instructions. Losing the phone also means losing all the data on it, as well as the $[redacted] spent on the phone and $55 worth of minutes from the phone card. I do have the original box with the phone's serial number, IMEI/meid numbers, and the purchase receipt as proof of ownership.

My fiancé's phone stopped charging due to a connection issue at the base. After contacting straight talk, they promised to send a label and box for the return. It took two weeks for the label to arrive, but once it did, I promptly sent back the broken phone. Since then, his service expired, and he hasn't been able to use his plan. While waiting for the replacement, my sister lent him a spare straight talk phone. Although a supervisor allowed temporary use of the borrowed phone until the replacement arrived, he only received 10 days of service. This doesn't seem fair as the original phone broke on July 14, and he hasn't used any minutes or data. I am just looking for an update on the status of the replacement phone.

Hi, when I first got my J7 Sky Pro phone, I accidentally clicked on the software update through Wifi in the settings. I don't have access to Wifi as I live in a remote area. My phone is falling apart; music stops after a few minutes, and videos pause on their own. Is there a way to change the update setting from Wifi to data? I've tried various solutions without success. Could you reset it for me or provide instructions on how to reset it manually using dial pad codes?

I recently purchased the unlimited $45 10GB card for my cell phone but no longer have the device. I would like a refund for the unused service. I returned the cell phone as it did not work for me. I cannot afford to lose this money, so I politely request a refund for the card to activate service on my phone. Thank you.

Hello, I purchased my first Straight Talk phone back in [redacted]. However, about four months ago, it started displaying strange and unfamiliar icons when I tried to use it. After contacting customer service and sending the phone in for replacement, I received a new phone which worked well for a few weeks until it suddenly displayed a message saying "emergency calls only." Despite efforts to troubleshoot, including checking with a phone expert, it was determined that my phone had been deactivated and was no longer in stock. Even after various attempts, the phone remains unusable, causing frustration especially with my medical conditions. I implore for assistance or advice on whether I should opt for a different phone. Kindly reach out to me at [redacted] or via email. Your prompt support would be greatly appreciated. Thank you, Patti E.

I've been having trouble with my voicemail. It's impossible to access it as I keep getting stuck in a loop of voice prompts. A friend of mine also experienced issues where they received a busy signal for three days straight. I'm on auto-pay, and not being able to reach a live customer support representative is incredibly frustrating. This level of service is unacceptable, especially since I recently switched to Straight Talk after being with another carrier for 15 years. I'm starting to regret my decision and really hope for a call back soon to resolve this matter promptly.

I called regarding ticket number [redacted] to request replacement SIM cards for my AT&T iPhone 6S. I was informed they would be delivered within 3 to 5 business days. After receiving the tracking number, the FedEx delivery date has been pending for 4 days. When I checked with customer service, they mentioned that FedEx never picked up the package. I contacted FedEx, and they confirmed they never received the item from Straight Talk. Despite being a loyal customer for many years, purchasing multiple phones, SIM cards, and service cards, this experience has been disappointing. I have always spoken positively about Straight Talk but now reconsider my loyalty after this incident.

I recently had my Straight Talk phone stolen, so I reported it and replaced it with the same model today. They mentioned it would take 72 hours for the activation and transferring of my phone number and data, which I understand. Despite backing up my account and managing to retrieve older pictures, some newer ones aren't showing up during the restore process on the new phone. I am unsure if this issue is related to the incomplete setup of the new phone without data and a number or if I am missing a step in getting these pictures on my new device.

This is my third chat now. I have a Galaxy S6. Everything was fine until I turned on my old phone, which I've done in the past with no issues. I noticed some recent text messages were on my old phone, just three of them. I turned off the S6 to charge it. When I turned it back on, I could send some texts but missed a call. Trying to call back, it showed "searching service" then failed. The other phone never rang. After two previous chats, the issue persists, and now when I try to call, it says I am roaming and can't make calls. Incoming calls go straight to voicemail. I supervise disabled adults at a home and am on call 24/7, so calls and texts are crucial. Please help, as it has been hours without my phone, and I fear missing important calls. I am currently connected to my Wi-Fi to chat.

I spoke with your team last week regarding transferring my current phone plan to a new phone while keeping the same number. I've been with AT&T for several years and recently bought a new phone at Walmart. They informed me the information would transfer to a new tower for Verizon. Despite making multiple calls to [redacted], I was instructed to wait 15 minutes, turn off my phone and on again, but the issue persists. Is there someone I can speak to for assistance in a clear manner? I've been without data service since yesterday morning and need help to connect to the Verizon tower instead of AT&T. Thank you.

My grandmother purchased a $30 service card for my phone at Wal-Mart, but unfortunately, it is not compatible with my Straight Talk wireless smartphone or BYOP. This has happened twice now, and with this being my third phone from your company, I am feeling like I am not getting the value I deserve. I am unable to afford another card, and the current one cannot be used. I am disappointed that the cards are non-refundable, especially when it hasn't been scratched off. I am frustrated with this situation and unsure how to proceed as my service expires tomorrow. I would appreciate the opportunity to speak with a representative to address this matter promptly.

On Wednesday, October 10th, at approximately 5:00 p.m. EST, I urgently need to speak with a live representative. I struggle with automated services due to my age and need dependable cell service for my wife, who is unwell. I currently use Tracfone but am looking to switch to Straight Talk as they offer better signal reception in my area. I have an LG-L41C smartphone. The lack of signal with my current provider is a concern due to my wife's health. Transitioning both our phones to Straight Talk is crucial. My neighbors recommend Straight Talk for its superior signal strength. I'm in dire need of reliable phone service, especially during this challenging time with my wife's illness. Sincerely, Bob V. Landline: [redacted] Email: [redacted]