On July *, ****, I ordered ** pieces of fries chicken and ** pieces of fried fish for...

GetHuman-judyone's Complaint issue with Stop & Shop from July 2019

Help with my Stop & Shop issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-judyone's own words
On July *, ****, I ordered ** pieces of fries chicken and ** pieces of fried fish for a party I had on July *th. **I picked up my order at *pm. I served my ** guests and NO ONE could eat the fish. It was over fried, hard, dry and just plain terrible. I had to throw away ** of the ** pieces of fish. **My order was purchased from the franklin ave. Location in franklin square NY. He fish coat was $**.** plus Nassau County NY taxes. **I order from that location *-* times a year and was just devastated that this was the situation this time around. ***My name is Judy Harris and I would like a refund for this purchase. You can reach me at *** ***-**** or *****@***.com.**My order number or bar code *************.**I have been a regular weekly customer for over ** years. I sincerely*hope to hear back from you and that the situation can be resolved.

GetHuman-judyone did not yet indicate what Stop & Shop should do to make this right.

How GetHuman-judyone fixed the problem
I spoke with the Store Manager who was helpful and provided a refund. Thanks Brian.
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Stop & Shop

Complaint issue
Reported by GetHuman-judyone
Jul 7th, 2019 - a year ago
Fixed
GetHuman-judyone shared how to fix
Seen by 5 customers so far
Similar issue to 50 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-judyone started working on this issue
Jul 7th, 2019 10:26pm
GetHuman-judyone confirmed the issue is fixed. Hooray!
Jul 13th, 2019 6:50pm
GetHuman-judyone confirmed the issue is fixed. Hooray!
Jul 14th, 2019 1:34pm