Stop & Shop Customer Service Issues

I have spent quite some time navigating this website but I want to make sure this feedback lands in the right place. I am reaching out to commend your staff, with a special mention to Libby Yarmosh at your Oceanside, LI, NY store. Recently, I was feeling unwell after shopping and she went above and beyond to assist me. Libby's professionalism, kindness, and quick action made a significant difference. I would greatly appreciate it if this positive experience could be noted in her record. Please convey my gratitude to her. Thank you. Joan Edelmann - [redacted] or [redacted]

During my recent visits to location [redacted] in Manchester Ct., I encountered disappointing service. On December 22, when I tried to buy fresh fish, there was no clerk at the counter for quite some time. Eventually, a staff member from the meat section helped me, but the interaction felt unwelcoming and unprofessional. Today, when I visited the Deli counter around 10:30 a.m., I faced similar issues with a lack of customer service. The employee who assisted me with cheese and sliced meat seemed unfamiliar with the product I requested, even though I have experience working with deli products. Despite my past positive experiences at your Vernon location, I am disappointed with the service at the Manchester store. It is clear that I cannot rely on consistent and attentive service from the staff at this branch, so I will refrain from visiting in the future.

About a month ago, I wrote a review online where I criticized some aspects of my experience at the store. Despite that, I mentioned that the Dairy employee provided good service. The checkout clerk, however, remained seated throughout my transaction, and the counter was dirty. I usually don't complain, but since I didn't receive any response, I felt compelled to share my feedback. Today, I returned to the store and encountered the same cashier. Unfortunately, she seemed disinterested, sitting on a stool and not helping with bagging groceries. I was disappointed by the negative and unhelpful interaction. As the last person I interacted with at the store, the cashier's attitude leaves a lasting impression, and if the staff doesn't show care, it reflects poorly on the business. I will now look for alternatives, even if this store is the closest to my house. I noted the cashier's name on my receipt as LYNN. Thank you, Kent.

Yesterday, I visited my local Stop & Shop on Burnside Avenue in Inwood to purchase Bounty paper towels and Angel Soft toilet paper. I found a 6-pack of Bounty for $18.99 and a 4-pack of Angel Soft for $7.99. I spoke with a manager named Cecilia Petrine about the pricing discrepancy. Ms. Petrine was dismissive, implying I couldn't afford the paper towels. Another employee, Candice, refused to provide her last name. I expressed my intention to file a formal complaint, but they were indifferent. Despite being a loyal customer for over 20 years, I am very disheartened by this experience and have decided not to shop there anymore.

Three weeks ago, I placed an order with Peapod for groceries for my 83-year-old mother, who has Parkinson's. The delivery driver, however, did not assist in bringing the 12 bags of groceries and 2 boxes of water into the apartment. Given the current pandemic situation, I understand the driver's hesitation to enter, but he could have left the groceries outside the door for us. I ended up straining my back carrying everything to the 3rd floor, as I have back issues. The driver did not offer any help or equipment, and contactless delivery was not requested. I am hoping for a guarantee that future deliveries will be brought to the door, and I feel my mother deserves some form of compensation for the inconvenience. If this matter is not addressed, I will have to discontinue using Stop and Shop's services. My mother is Eileen P., and I am Susan S., her daughter.

On 5/2/[redacted], during a visit to Stop and Shop #[redacted] in Lyndhurst, once again, I encountered an issue with the lottery machine. Despite the signage indicating it was out of order, the jackpot numbers were displayed, proving that the terminal was operational. I have previously raised this concern with the New Jersey Lottery Commission regarding the frequent "out of order" signs on evenings and weekends. Mr. Kerr from Stop and Shop acknowledged that when the jackpot numbers are visible, the terminal is on, and staff may choose not to sell tickets. While the personnel at #[redacted] have changed, the issue persists. Today, when I confronted the store manager about the machine status, I was told to trust the customer service worker's word, despite evidence to the contrary. I believe it is important to address this issue to ensure lottery sales benefit schools and the store. I will contact the New Jersey Lottery Commission again and provide my receipt as proof. It is disappointing to be misled or ignored by weekend management at #[redacted]. - Kerry G.

I recently purchased a Clairol home hair coloring kit from Stop & Shop because I couldn't visit a salon due to COVID-19 restrictions. Unfortunately, I discovered an item missing from the box when I got home. I understand that stores have limited selections now. I believe the responsibility falls on the store to ensure the products they sell are complete. I tried to return the incomplete item for a refund, but it was denied, even though I know many stores are not accepting returns currently. I feel entitled to receive what I paid for since it was their mistake. Despite the low cost of the product, I was disappointed by the manager's dismissive attitude towards my concern, especially considering it was the store's oversight.

I would like to commend David, a front-end employee at store #[redacted], for his exceptional customer service. Despite the challenging times, he remains friendly, patient, and helpful, especially with the new checkout process. David's calm demeanor and willingness to assist, even running back to get forgotten items, truly sets him apart. He consistently maintains a positive attitude towards all customers, creating a welcoming atmosphere in the store. David's dedication to providing excellent service is truly appreciated, and I always enjoy seeing him during my visits. Keep up the fantastic work, David!

I am a regular shopper at Stop and Shop on Broad St. in Clifton, NJ. Recently, I have been disappointed by the security of your credit card machines. A month ago, my debit cards were compromised by a skimming device at one of your check-out aisles, forcing me to cancel both cards while on vacation. Today, I noticed an unauthorized charge on my credit card, leading to another card cancellation during my current trip. Although I made a purchase in your store on the day of the disputed transaction, an additional charge was applied to my card that same day. My family has been loyal customers for years, and we plan to continue shopping at Stop and Shop. However, I urge you to address the security concerns with your credit card processing equipment to prevent similar incidents from happening to customers in the future.

Dear Warwick, RI Store #[redacted] Management, As loyal customers who frequently shop at your store, we had a concerning experience during our recent visit. We waited for 15 minutes at the meat counter to purchase sirloin tips, only to have the butcher arrive without properly wearing his mask. As individuals with auto-immune conditions, we were alarmed by his mask positioned under his nose. Despite our requests, he only adjusted it when prompted by my husband. This lack of adherence to safety protocols for staff is troubling, especially when customers are strictly required to wear masks. Upon raising our concerns to the store manager, Scott, he compensated us for the sirloin tips but his dismissive attitude towards contacting the corporate office was disappointing. We feel it is essential for the staff to follow safety guidelines consistently, as witnessed when an associate ignored one-way aisle rules without consequences. We value the safety measures your store has in place but urge you to ensure they are uniformly enforced among all staff members. We hope this issue can be addressed promptly to maintain a safe shopping environment for all customers. Sincerely, Kristyn P.

I tried to access the Stop & Shop flyer today but got a message saying I couldn't view it due to my Peapod account. I've been a loyal customer in Hamden, CT [redacted] for 57 years, recalling when the store was in a different spot. I faced difficulties ordering from Peapod three times, only succeeding once with the help of a kind associate. When I tried to reach Peapod by phone for assistance during the other attempts, I found the service lacking and unhelpful. With Covid cases rising in CT, I prefer to shop in-person at the Hamden location for safety, especially since I don't receive the flyer regularly. Could someone please assist me in sorting out my account and clarify why having one is necessary to view the flyer? Being an 85-year-old susceptible to the virus, I value your help.

I have been shopping online and unfortunately, almost every item I wanted was not available. It's disappointing to see that 31 out of the items on my list were unavailable. Today, I made the decision to increase my patronage at Stop and Shop, but this experience wasn't what I had hoped for. Nearly 98% of the items I clicked on were out of stock, which made me question if there was an issue with the website. This has been quite disheartening and is not suitable for maintaining good customer relations. I had high hopes to rely on my local Stop and Shop entirely, but with so many items unavailable, I may have to go back to using Amazon Prime, Instacart, and a personal shopper instead.

I've attempted to reach out to human resources via phone, but unfortunately, I was disconnected by the automated system on four occasions. My concern stems from an incident that occurred on August 25, [redacted], at 6:22 pm at the Point Pleasant, NJ store. Despite being a regular customer at this location and familiar to the staff, my recent shopping experience was unsettling. While at the self-checkout, my debit card momentarily malfunctioned, prompting an employee to question my payment status abruptly. This interaction was followed by another employee hovering as I loaded my groceries into my car, even scrutinizing items I had purchased elsewhere. These encounters left me disheartened as a loyal patron of this store. I appreciate your attention to this matter. Best regards, J. M.

Today's visit to S & S in Closter, NJ was frustrating. Only the Self Checkout was open due to issues with the regular registers. The Self Checkout machine couldn't read my S & S card, resulting in difficulties. Additionally, I was overcharged for two items. Trying to resolve these issues at Customer Service took too long, as the staff seemed preoccupied with other tasks. To make matters worse, I was charged $2.25 for three Yoplait Yogurts that are supposed to be three for $2. Despite questioning this, I was only refunded $0.23 due to tax. The back-and-forth over a few cents was time-consuming and unproductive. The math at Customer Service was incorrect, and the whole experience was time-consuming and aggravating when I was in a rush.

I am a Church Minister combined with a Retired Private Detective and Volunteer Sworn Police Officer. I recently encountered three unfortunate incidents at your Chelmsford MA Stop & Shop store. The store manager apparently instructed employees to trail me around the store making disrespectful comments in whispers and even announcing over the store speakers that the police were called. They went as far as having a police officer monitor me inside the store. When I confronted the manager about this unacceptable behavior, they were extremely impolite. I suspect that four Lowell Police Officers, whom I have previously filed complaints against, might be influencing your staff to harass me in your store. I have reported these incidents to the Attorney General's Office and the US Attorney's Office and intend to document my shopping trips to your store moving forward. Additionally, I have sought legal representation to address this matter.

For the past three weeks, the Tarrytown store has consistently been out of paper towels other than one low-quality generic brand. I have visited the store seven times during this period and confirmed with four neighbors that they are experiencing the same issue. Despite being informed that the paper towels sell out quickly, it is hard to believe as the store never seems to have popular brands like bounty, viva, or brawny in stock. The store appears to be poorly managed, except for one week when a regional manager was onsite. Without improvements, it is clear that customer satisfaction is not a priority. Some staff members are incompetent, and one cashier is particularly rude. I will escalate this matter if it is not resolved promptly and professionally.

I am experiencing difficulties with my GO points and have not been able to access any points for my fuel rewards account. Weeks ago, I contacted customer service and spoke with an agent and a supervisor to resolve the issue of merging my Stop and Shop and Pea Pod accounts, which had different email addresses. I was promised a resolution in a couple of days but have not heard back since. Despite seeing GO points on my receipts, my online account does not reflect them, making them inaccessible. I have sent follow-up emails without success. I kindly request the following actions: resolving the issue, linking my accounts, updating my points, and extending the expiration of any points that may have elapsed. Thank you. Patricia L.

I visited the Squire Road store on Saturday, September 19, and unfortunately, the cashier missed some items in my purchase. After contacting customer service, they informed me that my missing items were available for pickup. At the store, Regina in the grey shirt assisted me, verifying the missing items, although she suggested the Wondra flour might have fallen out of my bag. Despite explaining that I had already checked my car, Regina's tone implied doubt. I spent $[redacted], so a $2.59 flour was unnecessary. Her unprofessional behavior, insinuating I was lying, was embarrassing; it felt like she blamed me for the missing item. To avoid further conflict, I purchased another flour can I didn't need. Regina's behavior was unacceptable, and she should reconsider her approach to customers in the future. Thank you for listening to my experience, Carol P.

On September 30th, around 10:30 pm, I visited the Lincoln Street Stop and Shop in Holyoke, Massachusetts to purchase a single serving tiramisu cake from the bakery for my birthday. When I found only a large $17 cake on display, I asked the manager if they had a smaller one in the bakery cooler, but she explained that the bakery was closed and she couldn't check. I felt uncomfortable going into the cooler myself. This isn't the first time I've had difficulties with this manager during late shopping trips. I've been a customer at Stop and Shop for 20 years now. I've also noticed that the meat doesn't have a packed on date, leading to instances where the meat smells bad when I try to cook it after keeping it in the fridge for a couple of days.

Today at Stop and Shop, I bought specific items to take advantage of the rotisserie chicken promotion. When I went to get the chicken, I had trouble finding the items on display due to mixed boxes. One of the employees had a bad attitude, while another was helpful. I believe someone is causing trouble, and I demand this issue be resolved. I've worked in retail and dealing with such behavior is unacceptable. I intend to investigate and address this matter. I want this to stop and urge you to identify the person responsible. If this happens again, it will be brought up. I had issues with the rotisserie program not processing correctly, and I hope this can be fixed. If targeted, I want to know why. I got my chicken but need assistance with the other products for the promotion. I await your reply.