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StockX Customer FAQ

Top Answers & How-to Guides

How do I Contact StockX Customer Service?

The question we are asked most often is about how to talk to StockX customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I return or exchange items on StockX?

Yes, you can return or exchange items on StockX. StockX offers a hassle-free return and exchange policy to ensure customer satisfaction....
Ask any question you have about StockX customer service, get an answer now.

Recent StockX Customer Questions

I made an order and they are sending to wrong address

If your order is being sent to the wrong address, we recommend checking your order confirmation for the details you've provided. If you need to update the shipping address, it's important to do this as soon as possible. There is a link to the most up-to-date contact information right here on this page to assist you further with your issue.
Asked Jan 14, 2025 2:28 PM

I ordered a pair of boots and got laundry detergent instead

If you received an incorrect item, we recommend checking your order details to confirm what was purchased. If there’s a discrepancy, follow the steps for returns or exchanges as outlined on our site. It’s important to report the issue promptly to ensure a resolution.
Asked Dec 25, 2024 4:26 PM

I need to cancel my purchase. How do I do this?

To cancel your purchase on StockX, log into your account, go to your orders, and select the order you wish to cancel. If the order is eligible for cancellation, you should see an option to cancel it. Please note that cancellations may not be possible after a certain point in the transaction process. Make sure to cancel as soon as possible for the best chance of success.
Asked Dec 2, 2024 8:26 PM

How do I change the size of shoes I ordered

To change the size of shoes you ordered, you'll need to cancel your current order and place a new one with the desired size. Keep in mind that sizes can sell out quickly, so be prompt in taking action to secure the size you want. Review the cancellation policy for any potential fees or conditions.
Asked Nov 29, 2024 1:58 AM

I am trying to remove a paypal account from my hyperwallet

To remove a PayPal account from your Hyperwallet on StockX, log in to your StockX account, navigate to the Account Settings, and find the Payment Methods section. From there, you should be able to manage and remove your linked PayPal account.
Asked Jul 15, 2024 2:29 PM

Help me with my StockX customer service issue

Verification Process

What is the verification process for buying and selling on StockX?

The verification process for buying and selling on StockX ensures transparency and authenticity. When a buyer places an order, the...

Bid/Offers

What happens if my bid or offer gets accepted?

If your bid or offer gets accepted on StockX, it means that another user on the platform has agreed to sell or buy the item at the...

Can I cancel or modify my bid/offer on StockX?

Unfortunately, once a bid or offer has been placed on StockX, it cannot be cancelled or modified. This policy is in place to ensure...

Authentication Process

How does the authentication process work for items on StockX?

The authentication process for items on StockX is rigorous and thorough. Once a seller lists an item for sale, it is sent to StockX's...

Payment Methods

What payment methods are accepted on StockX?

StockX accepts various payment methods to provide a seamless transaction experience. Customers can use major credit cards, including...

Shipping Process

What is the shipping process for buying and selling on StockX?

The shipping process for buying and selling on StockX is seamless and straightforward. If you are a buyer, after successfully purchasing...

Fees

What is the StockX fee structure for buyers and sellers?

StockX employs a transparent and straightforward fee structure for buyers and sellers. For sellers, there are two main fees to consider....

Issue Resolution

What happens if there is an issue with my purchased item on StockX?

If you encounter an issue with your purchased item on StockX, we have got your back. We offer a comprehensive resolution process to...

Returns/Exchanges

Can I return or exchange items on StockX?

Yes, you can return or exchange items on StockX. StockX offers a hassle-free return and exchange policy to ensure customer satisfaction....
We look to the StockX issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
StockX issues reported to GetHuman
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