I have recently purchased a pair of shoe called Sacai in blue multi color which I payed...

GetHuman-analyne's customer service issue with StockX from October 2020

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The issue in GetHuman-analyne's own words
I have recently purchased a pair of shoe called Sacai in blue multi color which I payed $***.** for. On the website description it stated the condition as New. When I received and opened my package there were many damaged on the shoe. I reached out to Support@stockX and told them about the issue and even sent photos. After all that, I was told that they will not be able to refund my money nor exchange my purchase to a new pair. The best offered They could provide me with is a $** to use on my next purchase. I have payed so much money on purchasing that item and it was a mistake on there part because it stated new in the website before I made my purchase. Their job is supposed to check and verify the item before they can approve it to get send to me. But even after all that I still received a damaged pair of shoe and they refused to replace it with a new pair and or a refund. I would really appreciate it if I can have someone help me resolve this issue the proper and fair way.

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Customer service issue
Reported by GetHuman-analyne
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 828 others
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GetHuman-analyne started working on this issue
Oct 1st, 2020 10:31pm
GetHuman-analyne indicated the issue is not fixed yet.
Oct 1st, 2020 10:34pm