I have recently purchased a pair of shoe called Sacai in blue multi color which I payed...

GetHuman-analyne's customer service issue with StockX from October 2020

8 views | 828 similar | 0 following
Help with my StockX issue
First: share to improve GetHuman-analyne's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-analyne's next move: try the StockX help center.
StockX doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-analyne will want to follow the link below to head to their help center. We will check on GetHuman-analyne later to make sure it's all set or try to help escalate.
The issue in GetHuman-analyne's own words
I have recently purchased a pair of shoe called Sacai in blue multi color which I payed $***.** for. On the website description it stated the condition as New. When I received and opened my package there were many damaged on the shoe. I reached out to Support@stockX and told them about the issue and even sent photos. After all that, I was told that they will not be able to refund my money nor exchange my purchase to a new pair. The best offered They could provide me with is a $** to use on my next purchase. I have payed so much money on purchasing that item and it was a mistake on there part because it stated new in the website before I made my purchase. Their job is supposed to check and verify the item before they can approve it to get send to me. But even after all that I still received a damaged pair of shoe and they refused to replace it with a new pair and or a refund. I would really appreciate it if I can have someone help me resolve this issue the proper and fair way.

GetHuman-analyne did not yet indicate what StockX should do to make this right.

How GetHuman-analyne fixed the problem

We are waiting for GetHuman-analyne to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get StockX's attention and get better help faster. Tap below to get started.
Having StockX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-analyne fixes it.
This email address isn't valid

StockX

Customer service issue
Reported by GetHuman-analyne
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 828 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman-analyne started working on this issue
Oct 1st, 2020 10:31pm
GetHuman-analyne indicated the issue is not fixed yet.
Oct 1st, 2020 10:34pm