Wednesday, May **,***** I ordered online Mask Filters (pack of **) listed for $**.** su...

GetHuman4882650's Complaint issue with SteveMadden.com from May 2020

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The issue in GetHuman4882650's own words
Wednesday, May **,***** I ordered online Mask Filters (pack of **) listed for $**.** subtotal. Shipping, handling and tax brought it to a total of $**.**. The ad had the Steve Madden name so I felt comfortable in placing an order from a company I am familiar with. I never received Confirmation after the order was placed as to when to expect the Mask Filters. I paid via Paypal so I received an email from them stating that charge would appear on my credit card statement as BAREFOOT. It showed that payment was sent to *****@***.com * It showed the merchant as Jeffrey Neal LLC with phone * ***-***-****. The following day I called since no confirmation had been sent and the phone number is no longer in service. I am assuming this is one of your merchants that sell your products since the ad has your name and your name only! I saw the ad again yesterday. I would like to have the Mask Filters sent since they have been paid for or Reimbursement of my payment in the amount of $**.***email address : *****@***.com

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SteveMadden.com

Complaint issue
Reported by GetHuman4882650
May 28th, 2020 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 46 others
0 customers following this

Timeline

GetHuman4882650 started working on this issue
May 28th 7:12pm
GetHuman4882650 indicated the issue is not fixed yet.
May 28th 7:13pm