I have a beautiful Stella Falabell backpack which cost £*** and I am very disappointed...

GetHuman-handjel's customer service issue with StellaMccartney.com from December 2018

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The issue in GetHuman-handjel's own words
I have a beautiful Stella Falabell backpack which cost £*** and I am very disappointed to find that the straps have let the bag down. Not only are the straps a little frayed in places but worst of all the buckles are very unsafe and open often whilst I am walking. *I have tried using all the holes but one or the other buckle will suddenly open to leave one strap hanging loose.*All very disappointing considering the cost. I had questioned the sales assistant that I was worried plastic straps would be weaker than leather but was told they were stronger!*Please can you contact me to find out how I can get the straps replaced. I still love the bag!*Harriet
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Customer service issue
Reported by GetHuman-handjel
Dec 8th, 2018 - 6 mons ago
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GetHuman-handjel started working on this issue
Dec 8th, 2018 4:26pm