Reading in-game Wiki to account for poor tutorial results in three hours of gameplay - refund still please

GetHuman5871729's Refund issue with Steam Software from March 2021

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
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The issue in GetHuman5871729's own words
Play the game. ... Hearts of Iron IV is more complicated than a two hour play limit allows average players to comprehend. I knew the game is complex but logically expected the tutorial to address the complexities. However, the devs fail in that regard. **I played for three hours ONLY and a significant portion of that time was spent reading the Wiki which is in-game. I would like a refund to my wallet so that I can put that money toward games that have decent tutorials if complex. I will be less likely to try new*unfamiliar games on Steam going forward unless refunded. Please help me.
The Wiki is in-game. "Playtime" spent trying to read it.
Refund to Steam wallet.
I've been a steam customer for more than * years. Account level * at least.
I tried calling but no customer service via phones for Steam.
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Steam Software

Hearts of Iron IV
Refund issue
Reported by GetHuman5871729
Mar 21st, 2021 - a month ago
Not resolved
Seen by 3 customers so far
Similar issue to 7687 others
0 customers following this

Timeline

GetHuman5871729 started working on this issue
Mar 21st 10:50pm

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