Account bismarak is no longer linked to its email address at *****@***.com, and its pas...

GetHuman-zachbruc's Hacked Account issue with Steam Software from May 2020

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Before contacting them, items GetHuman-zachbruc may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-zachbruc's own words
Account bismarak is no longer linked to its email address at *****@***.com, and its password has been changed. None of this has been done with my, the owner's, knowledge or authorization. Account Brucker** is now linked to the mentioned email address, which is also an account that I own, but was not previously linked with that email address. Account ownership can be proven with credit card information used to make purchases on the account, as well as the use of a steam game key.

GetHuman-zachbruc did not yet indicate what Steam Software should do to make this right.

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Steam Software

Hacked Account issue
Reported by GetHuman-zachbruc
May 8th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 11682 others
0 customers following this

Timeline

GetHuman-zachbruc started working on this issue
May 8th 7:33pm
GetHuman-zachbruc indicated the issue is not fixed yet.
May 9th 12:02am