My accound had been stolen, steam no loner recognises my email addres or phone number...

GetHuman-sywo's Hacked Account issue with Steam Software from April 2020

Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sywo's own words
My accound had been stolen, steam no loner recognises my email addres or phone number. my emails from steamsupport had been deleted also. Ive got registered credit card with this account..

GetHuman-sywo did not yet indicate what Steam Software should do to make this right.

How GetHuman-sywo fixed the problem
I managed to recover the account by proving the ownership. I just had to provide some info about a credit card I used to pay with recently and my adress, it then allowed me to set my email with the steam account again. But it took me ages to find this option here: https:**help.steampowered.com* , and even now, when I wanted to go throw again so I can give exact describtion, I just couldnt find it.. But this option is there (somewhere) and the recover was instant!
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How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
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Steam Software

Hacked Account issue
Reported by GetHuman-sywo
Apr 16th, 2020 - 6 months ago
Fixed
GetHuman-sywo shared how to fix
Seen by 5 customers so far
Similar issue to 10968 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-sywo started working on this issue
Apr 16th 1:41pm
GetHuman-sywo confirmed the issue is fixed. Hooray!
Apr 16th 5:57pm
GetHuman-sywo confirmed the issue is fixed. Hooray!
Apr 16th 10:14pm

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