Hello i am i trying to regain access to my sons account. His password and email have be...

GetHuman-paulyziz's Hacked Account issue with Steam Software from October 2019

Help with my Steam Software issue
First: share to improve GetHuman-paulyziz's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-paulyziz's own words
Hello i am i trying to regain access to my sons account. His password and email have been changed. I have replied to your emails and attatched images to prove ownership over the account, and did a search based on the IP address you guys provided me. I do not know why i am getting the run around and noone is actually replying to my messages except to say this is the last time we are responding which does not make sense because i have email you in depth with proof that we own the account and you are not helping us except to send auto replies saying you will not message us again about the issue which makes no sense what so ever. Please check your mail as i have replied to your messages and attached documents.
I have provided proof over the account and would like it reset so that i can either use it or have it not attached to my email so i can create a new account.
How GetHuman-paulyziz fixed the problem

We are waiting for GetHuman-paulyziz to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Delete My Steam Software Account?How Do I Recover My Steam Software Account?What Do I Do If My Steam Card Was Lost or Stolen?How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Steam Software

Hacked Account issue
Reported by GetHuman-paulyziz
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 19224 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-paulyziz started working on this issue
Oct 21st, 2019 11:03pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 22nd, 2019 2:28pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 22nd, 2019 7:19pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 22nd, 2019 11:12pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 22nd, 2019 11:29pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 22nd, 2019 11:38pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 23rd, 2019 7:15pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 25th, 2019 6:04pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 25th, 2019 6:11pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 25th, 2019 6:14pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 25th, 2019 6:16pm
GetHuman-paulyziz indicated the issue is not fixed yet.
Oct 25th, 2019 6:50pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies