I cannot access my steam account. I have tried everything to log in, including forgotte...

GetHuman-marcsinc's Hacked Account issue with Steam Software from October 2019

Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-marcsinc's own words
I cannot access my steam account. I have tried everything to log in, including forgotten password options, trying to create a new account etc. *My Steam account was apparently hacked a few years back, customer support fixed it but I fear something is wrong again.**I cannot access my games*flight sims.**Please Help!**Regards**Marc Sinclair

GetHuman-marcsinc did not yet indicate what Steam Software should do to make this right.

How GetHuman-marcsinc fixed the problem
I contacted steam direct by creating a new family account linked to my original email address, then once they sorted the problem ( my original account was hacked by someone abroad) and I ensured all my safety settings where up to date etc, my original account was re-set and is now working fine. I then asked Steam support to delete my newly added family account. All good and steam support where fantastic and lightning-quick in there responses*tech support.
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Steam Software

Hacked Account issue
Reported by GetHuman-marcsinc
Oct 16th, 2019 - 3 years ago
GetHuman-marcsinc shared how to fix
Seen by 3 customers so far
Similar issue to 18807 others
0 customers following this
Items needed
Email on Account
Game Name
Game Version Type
Name of Account Holder


GetHuman-marcsinc started working on this issue
Oct 16th, 2019 3:11am
GetHuman-marcsinc confirmed the issue is fixed. Hooray!
Oct 19th, 2019 3:49am

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