I bought rainbow six siege deluxe edition yesterday and after it finished downloading w...

GetHuman-jtsoruso's customer service issue with Steam Software from August 2019

Help with my Steam Software issue
The issue in GetHuman-jtsoruso's own words
I bought rainbow six siege deluxe edition yesterday and after it finished downloading when I pressed it to play the game it redirected me to the steam store and it said I still have to purchase the game when I already did so I uninstalled the game and so I could install it again but the game disappeared from my library even though when I search up the game in the store it says it is in my library but I can’t install it or anything, I also tried uninstalling and installing steam again but that didn’t work and where it’s supposed to say play it says purchase and I already purchased it but when I click on it, it takes me to the game in the store and it says it’s in my library and it says play but when I click on it, it says it’s preparing to launch that game for a split second and then redirects me to the store again and I can’t find this game in my library even though it shows I’ve bought it in my purchase history so I only have the r*s test server thing in my library and you need the game to use it and I can’t download the game also for some reason it takes up none of my storage space at all. And it doesn’t let me verify the integrity of the game files because the game doesn’t show up on my library
I would like the game and everything that comes with the deluxe edition to be put onto my steam account because it isn’t showing up
Deleting steam, clearing download cache, checked the library folder
How GetHuman-jtsoruso fixed the problem
The steam support person fixed it and added everything onto my library but it took about ** hours for them to respond
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Steam Software

Steam* Rainbow six siege
Customer service issue
Reported by GetHuman-jtsoruso
Aug 28th, 2019 - a year ago
Fixed
GetHuman-jtsoruso shared how to fix
Seen by 6 customers so far
Similar issue to 15777 others
0 customers following this
Items needed
Email on Account
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Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-jtsoruso started working on this issue
Aug 28th, 2019 1:25pm
GetHuman-jtsoruso indicated the issue is not fixed yet.
Aug 28th, 2019 5:41pm
GetHuman-jtsoruso confirmed the issue is fixed. Hooray!
Aug 28th, 2019 6:03pm

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