I bought football manager and played for about ** minutes. It then froze for upwards of...

GetHuman2898109's refund request issue with Steam Software from May 2019

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The issue in GetHuman2898109's own words
I bought football manager and played for about ** minutes. It then froze for upwards of * hours. I could access different things on my laptop but the game just froze so i kept it on in hope it would sort itself out. After a long time it eventually did, so i played again for ** mins and it froze again. Once it had come back to life again (after about an hour) i decided to close the game and request a refund.*Due to my playtime i was unable to get a refund through the automated site, i tried explaining that *.* hours of it was because fo a frozen screen. *I hope you guys can help please*I spent most of my money on this game and its gutting i can't get it back, thanks.
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Steam Software

refund request issue
Reported by GetHuman2898109
May 10th, 2019 - a mon ago
I have an issue with Steam Software too
Not resolved
Seen by 5 customers so far
Similar issue to 10087 others
0 customers following this
Timeline
GetHuman2898109 started working on this issue
May 10th 10:39am
GetHuman2898109 indicated the issue is not fixed yet.
May 11th 11:03am
GetHuman2898109 indicated the issue is not fixed yet.
May 22nd 11:42am