Every time I send a refund request, It gets *immediately declined because I have over...

GetHuman-wisemonk's customer service issue with Steam Software from March 2019

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The issue in GetHuman-wisemonk's own words
Every time I send a refund request, It gets *immediately declined because I have over * hours in the game (* hours). I only played maybe an hour and a half of that and the rest was trying to fix out my frames problem. I would fix my frames, then fast travel to my friend, play a little bit to test my frames then I would go back to trying to fix my frames. I would like to be able to refund my game because I only really played about an hour and a half of my * hours steam shows.
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Steam Software

Customer service issue
Reported by GetHuman-wisemonk
Mar 27th, 2019 - 25d ago
I have an issue with Steam Software too
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GetHuman-wisemonk started working on this issue
Mar 27th 9:04pm