Before contacting them, items GetHuman-kevsaxto may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kevsaxto's own words
My Steam account was hacked. I had Mobile authrnticator, I never told my account details, I have antivirus software and yet somehow my account was hijacked, name changed and account email and password. I was logged out of my steam acc on my computer and mobile, password, email and account name changed. Phone number removed. I found out when I tried to login to Steam on my computer and it wouldn't. I searched for my friends name on it and looked at his friends and my account was there with a different name. Please Help.
GetHuman-kevsaxto did not yet indicate what Steam Software should do to make this right.
I have an issue with Steam Software too
How GetHuman-kevsaxto fixed the problem
We are waiting for GetHuman-kevsaxto to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.