I recently purchased the Civilization * Gold Edition today for $**.**. I didn't mean t...

GetHuman-swagster's customer service issue with Steam Software from February 2019

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The issue in GetHuman-swagster's own words
I recently purchased the Civilization * Gold Edition today for $**.**. I didn't mean to buy the entire package, only the Rise & Fall DLC. I requested a refund but it was closed because I had logged more than * hours on it. I have played Civilization * via a shared copy of the game through a shared library with someone who owns the game. I myself have not played a personally owned account of the game and I would like Steam to know that so that they might reopen my refund request.
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Steam Software

Customer service issue
Reported by GetHuman-swagster
Feb 15th, 2019 - 8 mons ago
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Feb 15th 4:58am