Before contacting them, items GetHuman-swagster may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman-swagster's own words
I recently purchased the Civilization * Gold Edition today for $**.**. I didn't mean to buy the entire package, only the Rise & Fall DLC. I requested a refund but it was closed because I had logged more than * hours on it. I have played Civilization * via a shared copy of the game through a shared library with someone who owns the game. I myself have not played a personally owned account of the game and I would like Steam to know that so that they might reopen my refund request.
GetHuman-swagster did not yet indicate what Steam Software should do to make this right.
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How GetHuman-swagster fixed the problem
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